Do we need this if we already have antivirus?

Yes. EDR/MDR catches threats that antivirus misses - fileless attacks, zero-days, and sophisticated attackers using legitimate tools. Think of antivirus as the lock on your door and EDR/MDR as the alarm system with security guards.

What's the difference between EDR and MDR?

EDR is the technology that monitors endpoints. MDR adds the human expertise - a 24/7 security team that investigates alerts and responds to threats. You need both: the detection tools and people who know what to do with the alerts.

Why do you use MDR instead of just EDR?

EDR alone generates alerts that someone needs to investigate. Most SMEs don't have in-house security analysts to do this 24/7. MDR gives you a full SOC team that provides genuinely useful, actionable reports rather than cryptic alerts - at a price point that works for smaller businesses.

Will we get flooded with alerts?

No. The MDR service filters out noise and only escalates genuine concerns. The SOC team does the investigation - you only hear about things that actually need attention, with clear recommendations for action.

Is this included in your support packages?

MDR is included in our Security+ packages and can be added to any managed support plan. It's an essential layer of protection for businesses handling sensitive data or facing compliance requirements.

Technology Explained

EDR & MDR: Beyond Antivirus

Traditional antivirus is like a smoke detector - it alerts you when there's already smoke. EDR (Endpoint Detection and Response) and MDR (Managed Detection and Response) are like having a security team watching cameras, spotting suspicious behaviour, and stopping intruders before they reach your valuables.

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What is it?

EDR (Endpoint Detection and Response) monitors what's happening on your computers in real-time. Instead of just scanning files for known viruses, it watches for suspicious behaviour - unusual network connections, strange PowerShell commands, files being encrypted en masse. When it spots something concerning, it can isolate the device instantly. MDR (Managed Detection and Response) adds human expertise. A 24/7 Security Operations Centre (SOC) reviews every alert, investigates suspicious activity, and takes action on your behalf. You get a team of security analysts without hiring them. Our MDR platform specialises in finding threats that slip past other tools - the attackers who are already inside your network, moving slowly and carefully to avoid detection. Human threat hunters investigate every suspicious signal and send you clear, actionable reports.

Business Benefits

Catch What Antivirus Misses

Behaviour-based detection catches zero-day attacks, fileless malware, and living-off-the-land attacks that traditional AV can't see.

24/7 Human Expertise

Security analysts investigate alerts around the clock. No more 'alert fatigue' where warnings get ignored.

Rapid Incident Response

Threats are contained in minutes, not days. Compromised devices are isolated before attackers can spread.

Clear Reporting

You get reports that tell you exactly what happened, what was at risk, and what's been done - in plain English, not security jargon.

Risks Without It

Dwell Time

Without EDR/MDR, attackers average 200+ days inside networks before detection. That's months to steal data, plant backdoors, and plan ransomware deployment.

Alert Fatigue

Traditional tools generate hundreds of alerts. Without MDR, real threats hide in the noise and critical warnings get dismissed as false positives.

After-Hours Attacks

Attackers often strike at 2am on weekends. Without 24/7 monitoring, breaches unfold for hours before anyone notices.

Fileless Attacks

Modern attacks use legitimate system tools like PowerShell rather than malware files. Traditional antivirus is blind to these techniques.

How Fresh Tech Implements This

We deploy MDR across all managed endpoints. It integrates with our RMM platform, providing continuous visibility into your systems. Here's what that means for you: Persistent Threat Detection: Our MDR looks for attackers who are already inside - checking for backdoors, suspicious scheduled tasks, and signs of compromise that point-in-time scans miss. Human Investigation: Every suspicious signal is reviewed by security analysts. If something needs action, you get a clear incident report explaining what happened and what's been done. Ransomware Canaries: Decoy files scattered across your systems. If ransomware starts encrypting, these canaries alert us instantly - often within seconds of encryption starting. Integration with Application Control: EDR/MDR works alongside our application control tools to provide defence in depth. Multiple layers, each catching what the others might miss. This is a core component of our Cyber Security services.