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We are standing by to save your day.
Whether you're dealing with a tech emergency, thinking about switching IT providers, or just want to chat about how technology could work better for your business - we're here to help.
When you contact Fresh Tech, you'll speak directly with our team in Ludlow - not a call centre or an automated system. We understand that IT problems don't wait for convenient moments, which is why we prioritise fast, human responses. Most enquiries get a reply within 15 minutes during business hours.
Not sure if we're the right fit? That's completely fine. We're happy to have a no-obligation conversation about your IT setup, answer questions, or point you in the right direction even if we're not the solution. No hard sell, no awkward follow-ups.
Why Businesses Choose Fresh Tech
We're not a faceless call centre. We're your local IT team who actually picks up the phone.
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Live from helpdesk
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Live from helpdesk
Supporting local businesses
Google rating (42 reviews)
Office hours: Monday - Friday, 9am - 5pm
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Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
ā Trusted by local businesses for over 10 years
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Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.
We Cover The West Midlands & Welsh Borders
Support Questions
What happens after you contact us.
Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (closed weekends & bank holidays). Our monitoring runs 24/7 so we catch critical issues even outside hours. If you need guaranteed out-of-hours cover, talk to us about our premium options.
Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!
We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.
You can call our helpdesk directly, email, or log a ticket through our client portal. Most clients prefer to call or email - we respond to both quickly.
We typically work with businesses between 5 and 100 employees. Smaller than 5 is often better served by ad-hoc support. Larger than 100 often has in-house IT and may need us for specific projects.
No. We handle the entire process. We talk to your old provider, get the passwords, and migrate everything. You don't have to have awkward conversations.
Rarely. We plan the transition carefully to ensure your email and systems stay online throughout the handover.
Typically 2-4 weeks from signing to full handover. We never rush - we'd rather do it right.
We've dealt with this before. We know how to reset passwords, prove domain ownership, and gain access without their help if necessary.
Just access to your Microsoft 365 admin portal, a list of your devices, and 30 minutes for a kickoff call. We handle the rest.