Our Services
From broken printers to cloud migrations, we handle it all so you don't have to.
Why Managed IT Services?
In today's digital landscape, waiting for technology to break before fixing it (the old "break-fix" model) is a recipe for disaster. Downtime costs money, damages reputation, and frustrates staff.
Managed Services flips this script. We proactively monitor your systems to catch issues before they disrupt your day. Whether you are a law firm in Ludlow needing secure email, or a manufacturing plant in Shrewsbury requiring ruggedised hardware, our managed packages ensure your technology drives your business forward.
How Do We Compare?
Not all IT support is created equal. Here's how the main options stack up for your business.
| Feature | DIY / In-House | Break-Fix Provider | National MSP | Fresh Tech |
|---|---|---|---|---|
| Response Time | Depends on staff availability | 1-2 business days typical | 4-8 hour SLA (remote only) | Under 15 min average |
| Cost Predictability | Hidden salary/training costs | Unpredictable hourly bills | Fixed but often higher | Fixed per-user monthly |
| Proactive Monitoring | ||||
| Onsite Support | Extra charge | Often outsourced | Included in managed plans | |
| Local Knowledge | Varies | |||
| Cybersecurity Included | Basic only | |||
| Single Point of Contact | ||||
| Strategic IT Reviews | Extra charge | Quarterly included |
Based on industry averages. Your experience may vary. Ask us about your specific needs or see how easy it is to switch.
Our Superpowers
Everything you need to keep your business flying high, secure, and productive.
Managed IT Support
Proactive monitoring and unlimited helpdesk support to keep your business running.
Learn more →Cyber Essentials
Get certified and secure your business against 80% of common cyber attacks.
Learn more →Cloud & Digital Transformation
Migration to Microsoft 365, SharePoint, and Azure for modern working.
Learn more →Backup & Disaster Recovery
Business continuity solutions to protect your data and keep you running.
Learn more →Cyber Essentials
Government Backed Standard
Are you an easy target for hackers?
Getting Cyber Essentials certified protects you from 80% of common cyber attacks. It also proves to your clients (and insurers) that you take security seriously.
Why We Recommend Microsoft Business Premium
Stop paying for disjointed antivirus, spam filters, and device management tools. We standardise on Microsoft 365 Business Premium to save you money and boost security.
The Glossary of Protection
IT providers often use confusing acronyms to hide what you're actually paying for. Here is what these tools actually do, and why your business risks failure without them.
EDR (Endpoint Detection & Response)
Is antivirus enough?
Traditional AV misses 60% of modern attacks.
EDR watches for behaviour, stopping ransomware instantly.
Application Control (Ringfencing)
Who controls what runs?
Users can accidentally run malware or bad scripts.
We block everything by default. Only approved apps can run.
RMM (Remote Monitoring & Management)
How do you fix things so fast?
Waiting for things to break causes downtime.
We fix issues in the background before you notice them.
SIEM (Security Information & Event Management)
Who watches the logs?
Hackers can hide in your logs for months without you knowing.
SIEM collects logs from everywhere and alerts us to anomalies.
MDM (Mobile Device Management)
What if a phone is lost?
Company data on a lost phone is a GDPR breach.
We can remotely wipe corporate data without touching personal photos.
We Don't Just Buy Laptops.
We Deploy Weapons of Mass Production.
Many businesses make the mistake of buying consumer-grade laptops from high-street retailers. They save £50 upfront but lose thousands in downtime when the cheap hinges snap or the 'Home' edition of Windows refuses to connect to the server.
As Dell Premier Partners, we provide access to equipment you literally cannot buy on the high street.
- 5-Year Onsite WarrantyIf it breaks, a Dell engineer comes to YOUR office the next business day. No sending it away for weeks.
- Below Retail PricingWe access volume pricing tiers that beat Amazon and Curry's on business-spec machines.
- Zero BloatwareRetail PCs come with ads and trial software. Ours come clean, optimised, and ready to fly.
Dell Premier Partner
Certified Reseller & Support
Infrastructure & Partnered Solutions
Beyond core IT support, we act as your technical liaison for connectivity, printing, and voice solutions. We partner with the best so you never have to sit on hold with a call centre again.
VoIP Telephony
Cloud phone systems that work anywhere.
Internet Connectivity
Leased lines and high-speed broadband.
Structured Cabling
Network points and WiFi installation.
Managed Print Solutions
Ownership model. Non-predatory contracts.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually).
Send a Signal
Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.