Our Services
From broken printers to cloud migrations, we handle it all so you don't have to.
Why Managed IT Services?
Waiting for technology to break before fixing it (the old "break-fix" model) is a recipe for disaster. Downtime costs money, damages reputation, and frustrates staff.
Managed Services flips this script. We proactively monitor your systems to catch issues before they disrupt your day. Whether you are a law firm in Ludlow needing secure email, or a manufacturing plant in Shrewsbury requiring ruggedised hardware, our managed packages ensure your technology drives your business forward.
How Do We Compare?
Not all IT support is created equal. Here's how the main options stack up for your business.
| Feature | DIY / In-House | Break-Fix Provider | National MSP | Fresh Tech |
|---|---|---|---|---|
| Response Time | Depends on staff availability | 1-2 business days typical | 4-8 hour SLA (remote only) | Under 15 min average |
| Cost Predictability | Hidden salary/training costs | Unpredictable hourly bills | Fixed but often higher | Fixed per-user monthly |
| Proactive Monitoring | ||||
| Onsite Support | Extra charge | Often outsourced | Included in managed plans | |
| Local Knowledge | Varies | |||
| Cybersecurity Included | Basic only | |||
| Single Point of Contact | ||||
| Strategic IT Reviews | Extra charge | Quarterly included |
Based on industry averages. Your experience may vary. Ask us about your specific needs or see how easy it is to switch.
Our Superpowers
Everything you need to keep your business flying high, secure, and productive.
Managed IT Support
Stop IT problems before they cost you money. We monitor 24/7 so issues are fixed before your team even notices.
See how it works āCyber Security
Sleep soundly knowing ransomware and hackers can't touch your business. Real-time threat detection, 24/7 monitoring.
See how it works āCyber Essentials
Get certified and block 80% of cyber attacks. Includes free insurance and a trust badge for your website.
See how it works āCloud & Digital Transformation
Work from anywhere with Microsoft 365, SharePoint, and Teams. We handle the migration, you enjoy the flexibility.
See how it works āHardware Procurement
Business laptops that arrive ready to work. Your team logs in once - email, apps, and security just appear.
See how it works āStrategic Projects
Office moves, WiFi upgrades, and IT overhauls. One project, one fixed price, zero surprises.
See how it works āBackup & Disaster Recovery
Ransomware? Server crash? Fire? We'll have you back online in hours, not weeks. Your data, always recoverable.
See how it works āCloud Phone Systems
Your office number, anywhere. Yeastar Cloud PBX, Teams Voice, or hosted platforms. App-based calling, no expensive handset rentals.
See how it works āInternet Connectivity
Leased lines, FTTP, and 4G backup. We source, install, and manage business broadband from multiple providers.
See how it works āStructured Cabling
Cat6 and Cat6A network cabling via our specialist infrastructure partner. Designed, tested, documented, warrantied, and nationwide.
See how it works āManaged Print
Business printers with direct manufacturer warranty. No brand loyalty, just the right printer for the job. Own it outright, no lease traps.
See how it works āCyber Essentials
Government Backed Standard
Are you an easy target for hackers?
Getting Cyber Essentials certified protects you from 80% of common cyber attacks. It also proves to your clients (and insurers) that you take security seriously.
Why We Recommend Microsoft Business Premium
Stop paying for disjointed antivirus, spam filters, and device management tools. We standardise on Microsoft 365 Business Premium to save you money and boost security.
The Glossary of Protection
IT providers often use confusing acronyms to hide what you're actually paying for. Here is what these tools actually do, and why your business risks failure without them.
EDR (Endpoint Detection & Response)
Is antivirus enough?
Traditional AV misses 60% of modern attacks.
EDR watches for behaviour, stopping ransomware instantly.
Application Control (Ringfencing)
Who controls what runs?
Users can accidentally run malware or bad scripts.
We block everything by default. Only approved apps can run.
RMM (Remote Monitoring & Management)
How do you fix things so fast?
Waiting for things to break causes downtime.
We fix issues in the background before you notice them.
SIEM (Security Information & Event Management)
Who watches the logs?
Hackers can hide in your logs for months without you knowing.
SIEM collects logs from everywhere and alerts us to anomalies.
MDM (Mobile Device Management)
What if a phone is lost?
Company data on a lost phone is a GDPR breach.
We can remotely wipe corporate data without touching personal photos.
VPN (Virtual Private Network)
Do I need a VPN to work remotely?
Without encryption, data on public WiFi was exposed to eavesdroppers.
Modern cloud apps are encrypted by default. VPNs are now mainly for accessing on-premise servers.
ZTNA (Zero Trust Network Access)
What replaces traditional VPN?
VPNs grant full network access once connected - one compromised device exposes everything.
Zero Trust verifies every connection, granting only the specific access needed, continuously.
We Don't Just Buy Laptops.
We Deploy Weapons of Mass Production.
Many businesses make the mistake of buying consumer-grade laptops from high-street retailers. They save Ā£50 upfront but lose thousands in downtime when the cheap hinges snap or the 'Home' edition of Windows refuses to connect to the server.
As Dell Premier Partners, we supply the full Dell Pro range - from everyday office laptops to CAD-grade workstations and USB-C hub monitors. We custom-spec every machine to the user's workload, include a 5-Year Onsite Warranty, and configure it via Intune before it arrives.
- 5-Year Onsite WarrantyIf it breaks, a Dell engineer comes to YOUR office the next business day. No sending it away for weeks.
- Custom-Spec at Better-Than-Retail PricingWe access Dell Premier volume pricing and tailor CPU, RAM, and storage to the role - so you never overpay for power you don't need.
- Zero Bloatware, Zero TouchNo trial software or ads. Intune & Autopilot configure the device before it arrives - your team just logs in and works.
- Ubiquiti UniFi NetworkingOne unified platform for WiFi, switching, and security. No licence fees, no vendor lock-in - and we manage it all remotely.
Dell Premier Partner
Certified Reseller & Support
Infrastructure & Partnered Solutions
Beyond core IT support, we act as your technical liaison for connectivity, printing, and voice solutions. We partner with the best so you never have to sit on hold with a call centre again.
Cloud Phone Systems
Internet-based calling that works anywhere.
We deploy Yeastar Cloud PBX, Microsoft Teams Voice, and hosted voice platforms so your team can make and receive business calls from their mobile app or laptop. We recommend app-based calling over renting expensive desk phones.
Internet Connectivity
Leased lines and high-speed broadband.
We source and project-manage broadband, FTTP, and leased line installations from multiple providers. We negotiate on your behalf and handle the technical handover so you don't have to sit on hold with BT.
Structured Cabling
Cat6 network points and comms cabinets.
We design, install, and certify Cat6/Cat6A structured cabling, patch panels, and comms cabinets. Every cable is tested, labelled, and documented. The wired backbone your UniFi network runs on.
Managed Print Solutions
Ownership model. Non-predatory contracts.
Through our specialist print partner, we source business printers with direct manufacturer warranty and national service coverage. You buy the device outright, no brand loyalty, just the right printer for the job. They'll happily turn down work if it doesn't make sense.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
ā Trusted by local businesses for over 10 years
Send a Signal
Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.