Do you understand NHS DSPT?

Yes - we help private providers who need to demonstrate compliance for NHS contracts or referral pathways. We map the 10 data security standards to practical technical controls, implement them, and provide the evidence documentation needed for submission.

Can you support clinical software?

We support the infrastructure and integration - servers, networks, workstations, imaging systems. For application-specific issues, we coordinate with your software vendor. We're familiar with the infrastructure requirements of common systems in dental, care, optometry, and private healthcare.

What about patient data security?

We implement encryption at rest and in transit, role-based access controls, audit logging, multi-factor authentication, and data loss prevention policies. Combined with staff awareness training, we help you demonstrate the comprehensive data protection that regulators expect.

Do healthcare providers need Cyber Essentials?

Increasingly yes - especially for NHS-connected services and private providers seeking NHS referrals. We provide certification through our Cyber Essentials service with a guaranteed pass.

How do you handle care home environments?

We understand care homes operate 24/7 with multiple shift patterns, resident WiFi expectations, family portal access, and clinical systems that must be available for every medication round. We design solutions specifically for these realities - separate networks, managed devices, backup internet, and proactive monitoring.

IT Support for Healthcare Providers

Healthcare IT requires absolute reliability and uncompromising security. Patient data is among the most sensitive information any organisation handles - a breach triggers ICO investigation, regulatory sanctions, and the kind of reputational damage that closes practices. Clinical systems must work when patient care depends on them, not 'most of the time'. Fresh Tech provides specialist IT support for private clinics, dental practices, care homes, and healthcare businesses with 5-100 staff.

Designed for businesses with 5+ staff who value technology as a business enabler.

Book a Confidential Discussion Call 01584 517 234

The IT Challenges You Face

We understand the specific technology pressures in your sector

Patient Data Protection

Patient records - medical histories, treatment plans, prescriptions, mental health notes - are classified as 'special category' data under GDPR, attracting the highest penalties for breaches. Healthcare data is also disproportionately targeted by ransomware because providers are more likely to pay to restore access. A single compromised email account can expose thousands of patient records.

Clinical System Reliability

Patient management systems, electronic health records, booking platforms, clinical imaging - these systems must work reliably because patient care depends on them. When your dental imaging software won't load X-rays, when your care planning system crashes during a medication round, when your booking system goes offline during peak hours - it's not just inconvenient, it directly affects patient safety and care quality.

Compliance Overload

CQC inspection readiness, NHS Data Security and Protection Toolkit (DSPT), GDPR, professional body requirements - healthcare faces multiple overlapping regulatory frameworks that all have IT implications. Demonstrating compliance isn't optional, and inspectors increasingly ask specific, technical questions about how patient data is protected, backed up, and accessed.

Multi-Site Operations

Multiple clinic locations, care homes, and head offices all need consistent, secure connectivity and access to shared patient systems. Staff moving between sites need their technology to follow them automatically. Each location may have different internet providers, different equipment ages, and different physical security requirements.

How Fresh Tech Helps

Practical solutions designed for your industry

Healthcare System Support

We support the infrastructure and integration layer for clinical software - EMIS, SystmOne, Dentally, Exact, iSams, and various care planning platforms. We ensure servers, workstations, and networks are configured to meet these systems' requirements, and we coordinate with your software vendor for application-specific issues. When your dental X-ray system isn't rendering or your care planning app is running slowly, we diagnose whether it's infrastructure or application.

NHS DSPT Compliance

We help you achieve and maintain [Data Security and Protection Toolkit](/services/cybersecurity) compliance - mapping the technical controls to the 10 data security standards, implementing the measures required, and providing the evidence documentation. For dental practices and care homes seeking NHS contracts or referral pathways, DSPT compliance is increasingly mandatory.

Secure Patient Communication

Online booking portals, patient communication tools, and secure record access that maintains confidentiality while being genuinely easy for patients and staff to use. We configure [Microsoft 365](/microsoft-business-premium) with appropriate data loss prevention policies that prevent patient information being accidentally sent to the wrong recipient.

Multi-Site Networking

Consistent IT across all locations with central management and local support. We deploy [Ubiquiti UniFi](/services/hardware-procurement#unifi-range) networks across multiple sites, managed from a single dashboard - giving you consistent security policies, guest WiFi separation, and remote management capabilities regardless of how many locations you operate.

Healthcare IT is different

Downtime isn't just inconvenient - it affects patient care. Data breaches don't just cost money - they destroy patient trust, trigger regulatory investigation, and end careers. The stakes are higher in healthcare than in almost any other sector, and your IT support needs to reflect that.

The providers we support

We work with private clinics, dental practices, care homes, opticians, veterinary practices, and allied health businesses across Shropshire, Herefordshire, and Worcestershire. We understand CQC expectations, NHS DSPT requirements, and the practical realities of running healthcare technology in environments where staff are focused on patients, not computers.

Care homes - unique challenges, specialist solutions

Care homes operate 24/7 with staff on rotating shifts, residents who need WiFi, families who expect communication portals, and clinical systems that must be available for medication rounds at 6am and 10pm. We design solutions for these realities - separate networks for clinical, staff, and resident/visitor use, managed devices that are always up to date, and backup internet connections so a BT outage doesn't mean care records go to paper.

Dental practices - we know the pain points

Digital X-rays and CBCT scans generate large image files that need fast local access but also secure backup. Practice management systems like Dentally, Exact, and Software of Excellence need reliable internet and properly configured workstations. We've set up imaging workflows, reception kiosk systems, and guest WiFi in dental practices - always keeping clinical data on its own isolated network segment.

The compliance burden - we help carry it

CQC inspectors increasingly ask specific IT questions: How is patient data backed up? Who has access to clinical systems? What happens if your internet goes down? How quickly can you recover from a ransomware attack? We help you answer these questions with confidence - not because we've written a policy document that sits in a drawer, but because we've implemented the actual technical controls and can demonstrate they work.

Frequently Asked Questions

Common questions from businesses in your sector

Ready to Talk?

Let's discuss how we can support your business

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Trusted By Local Heroes

Don't just take our word for it.

"Well all I can say is a big shout out to Sam James BSc at Fresh Tech for literally swooping into rescue🦸‍♂️ my computer from being hacked within seconds. Thank goodness I outsource to companies who know what they are doing."

Carole Aveson

CAA Administration Services