We work with healthcare & care homes
IT Support for Healthcare Providers
Healthcare IT requires absolute reliability and uncompromising security. Patient data is among the most sensitive information any organisation handles - a breach triggers ICO investigation, regulatory sanctions, and the kind of reputational damage that closes practices. Clinical systems must work when patient care depends on them, not 'most of the time'. Fresh Tech provides specialist IT support for private clinics, dental practices, care homes, and healthcare businesses with 5-100 staff.
5+
Staff: typical client size in healthcare & care homes
What healthcare & care homes deal with
We know your problems
These aren't hypothetical; they're the issues we fix every week.
Patient Data Protection
Patient records - medical histories, treatment plans, prescriptions, mental health notes - are classified as 'special category' data under GDPR, attracting the highest penalties for breaches. Healthcare data is also disproportionately targeted by ransomware because providers are more likely to pay to restore access. A single compromised email account can expose thousands of patient records.
Clinical System Reliability
Patient management systems, electronic health records, booking platforms, clinical imaging - these systems must work reliably because patient care depends on them. When your dental imaging software won't load X-rays, when your care planning system crashes during a medication round, when your booking system goes offline during peak hours - it's not just inconvenient, it directly affects patient safety and care quality.
Compliance Overload
CQC inspection readiness, NHS Data Security and Protection Toolkit (DSPT), GDPR, professional body requirements - healthcare faces multiple overlapping regulatory frameworks that all have IT implications. Demonstrating compliance isn't optional, and inspectors increasingly ask specific, technical questions about how patient data is protected, backed up, and accessed.
Multi-Site Operations
Multiple clinic locations, care homes, and head offices all need consistent, secure connectivity and access to shared patient systems. Staff moving between sites need their technology to follow them automatically. Each location may have different internet providers, different equipment ages, and different physical security requirements.
What we do for you
How we solve them
Healthcare System Support
We support the infrastructure and integration layer for clinical software - EMIS, SystmOne, Dentally, Exact, iSams, and various care planning platforms. We ensure servers, workstations, and networks are configured to meet these systems' requirements, and we coordinate with your software vendor for application-specific issues. When your dental X-ray system isn't rendering or your care planning app is running slowly, we diagnose whether it's infrastructure or application.
NHS DSPT Compliance
We help you achieve and maintain Data Security and Protection Toolkit compliance - mapping the technical controls to the 10 data security standards, implementing the measures required, and providing the evidence documentation. For dental practices and care homes seeking NHS contracts or referral pathways, DSPT compliance is increasingly mandatory.
Secure Patient Communication
Online booking portals, patient communication tools, and secure record access that maintains confidentiality while being genuinely easy for patients and staff to use. We configure Microsoft 365 with appropriate data loss prevention policies that prevent patient information being accidentally sent to the wrong recipient.
Multi-Site Networking
Consistent IT across all locations with central management and local support. We deploy Ubiquiti UniFi networks across multiple sites, managed from a single dashboard - giving you consistent security policies, guest WiFi separation, and remote management capabilities regardless of how many locations you operate.
Questions from healthcare & care homes
Specific to your sector
Other sectors we support