The Knowledge Base

Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (Closed Weekends & Bank Holidays). We offer extended hours and 24/7 emergency support for Elite clients.

Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!

We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.

Yes. All our managed plans include next-generation antivirus (EDR) as standard.

Yes. We provide phishing simulation and security awareness training to help your staff spot scams.

We start with a Gap Analysis to audit your current security against the standard. We fix any issues found. Then, we work with our assessment partner who will only submit your application once a pass is guaranteed.

You won't. Our process is designed so that the final submission only happens after a 'pre-marking' stage. If there are issues, we fix them before the official submission.

For Cyber Essentials Plus, we prepare you for the audit. The actual audit is done by an independent certification body to ensure impartiality, but we are there holding your hand (digitally) the whole time.

No. We handle the entire process. We talk to your old provider, get the passwords, and migrate everything. You don't have to have awkward conversations.

Rarely. We plan the transition carefully to ensure your email and systems stay online throughout the handover.

Every business is unique. A simple office with 5 laptops is cheaper to support than a factory with complex servers. Our 'From' prices give you a realistic baseline.

No. We quote for projects upfront. Our monthly fee covers all day-to-day support.

We fix connectivity issues (e.g., getting it on the network). For hardware faults, we liaise with the manufacturer or your managed print provider on your behalf.

We have a standard 1-hour response SLA for critical issues, but our average is under 15 minutes.