Switching Providers?
Here's How It Works
Worried about the hassle of changing IT support? We've done this dozens of times. Here's exactly what happens - no surprises, no downtime, no drama.
Your Concerns, Answered
We know switching IT providers feels risky. Here are the questions everyone asks - and honest answers.
Will there be downtime during the switch?
No. We run both systems in parallel during handover. Your team won't notice a thing - they'll just start getting faster support.
What if our current provider won't cooperate?
We've dealt with difficult handovers before. We know how to obtain passwords, documentation, and access without their help if necessary. It's rare, but we're prepared.
How long does the transition take?
Typically 2-4 weeks from signing to full handover. Smaller businesses can be faster. We never rush - we'd rather do it right than do it fast.
What do you need from us?
Just access to your Microsoft 365 admin portal (or we can help get it), a list of your devices, and 30 minutes for a kickoff call. We handle the rest.
What about our existing contracts?
We'll review your current agreements and advise on the best time to switch. We can often work around notice periods by running in parallel.
Will you understand our industry?
We specialise in Manufacturing, Legal, Engineering, and Healthcare. Check our Industries page - if you're in one of these sectors, we already speak your language.
The Onboarding Timeline
From first call to full support in around 3 weeks. Here's what happens at each stage.
Discovery Call
A 30-minute video call to understand your current setup, pain points, and goals. No sales pressure - just fact-finding.
Technical Audit
We remotely audit your systems (with permission) to document everything. We identify risks, opportunities, and create a transition plan.
Proposal & Agreement
A clear, jargon-free proposal with fixed monthly pricing. No hidden fees. You'll know exactly what you're paying before signing.
Credential Handover
We contact your old provider (or help you do it) to obtain all passwords, documentation, and admin access. This is often the trickiest part - we handle it.
System Setup
We install our monitoring tools, configure your backups, set up your helpdesk access, and deploy security policies. All in the background.
Go Live & Training
Your team gets a quick orientation on how to contact us. We're now your IT department. Old provider access is revoked securely.
What We Take Over
When you switch to Fresh Tech, we become your complete IT department. Here's everything we manage:
Still Putting Up With Poor IT Support?
Every week you wait is another week of slow responses, unresolved issues, and security risks. The switch is easier than you think - and we'll prove it with a free, no-obligation discovery call.
Quick Answers
What if we're locked into a contract with our current provider?ā¼
We can start the onboarding process before your contract ends. We'll run in parallel, so you're fully transitioned the moment your old contract expires. No gap, no overlap fees.
Do you offer a trial period?ā¼
Our contracts are typically 12 months, but we're confident you'll want to stay. If you're unhappy in the first 30 days, talk to us - we'll make it right or let you go.
What happens if you can't get our passwords from the old provider?ā¼
It's rare, but it happens. We have processes for resetting admin access, proving domain ownership, and rebuilding systems if necessary. We've never failed to complete a handover.
How much does onboarding cost?ā¼
For most businesses, onboarding is included in your first month's fee. Complex migrations (e.g., moving from an on-premise server to the cloud) may incur a one-time project fee, which we'll quote upfront.
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Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
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Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.