Can you support our specific CRM system?

We support the infrastructure (network, servers, devices) that your CRM runs on. For application-specific issues, we work directly with your CRM vendor. We're experienced with the major estate agency platforms and understand their technical requirements.

How do you handle staff who use personal phones for work?

Microsoft Intune supports BYOD (Bring Your Own Device) policies - we can deploy business apps and enforce security policies on personal phones without seeing personal data. When someone leaves, we wipe only the business data.

We're opening a new branch - can you set it up?

Yes - from internet installation and network setup to workstations, phones, and CRM access. We'll replicate your existing branch setup so staff can transfer between locations without disruption. See our Strategic Projects service.

What about virtual tours and video marketing?

Video files are large and bandwidth-hungry. We ensure your internet connectivity and local network can handle uploading large video files and virtual tour content without grinding everything else to a halt.

Do you provide phone systems for estate agents?

Yes - we deploy cloud phone systems that let agents receive office calls on their mobile, transfer calls between branches, and present a local number to clients regardless of where they're physically located.

IT Support for Estate Agents & Property

Estate agents live on their phones, in their cars, and at viewings. Your IT needs to follow you - not chain you to a desk. From CRM systems and rightmove feeds to multi-branch networking and secure client communication, Fresh Tech provides IT support designed for how modern estate agencies actually operate.

Designed for businesses with 5+ staff who value technology as a business enabler.

Get IT That Moves as Fast as You Do Call 01584 517 234

The IT Challenges You Face

We understand the specific technology pressures in your sector

Mobile Working

Agents are out of the office more than they're in it. They need to access client details, property listings, and their diary from a phone or tablet at a viewing. Slow or unreliable mobile access means missed opportunities and frustrated clients.

CRM Dependency

Your CRM (Alto, Reapit, Dezrez, Vebra) is the backbone of your business. When it's slow, unreliable, or poorly integrated with your portal feeds, it costs you instructions and sales. You need it running perfectly, always.

Multi-Branch Connectivity

Multiple high street branches need to share listings, client data, and communication easily. Each branch needs reliable internet, proper networking, and consistent access to central systems - without expensive dedicated lines to every office.

Client Data Security

You hold sensitive personal data - ID verification documents, financial information, property details. GDPR compliance isn't optional, and a data breach in an estate agency makes local headlines and destroys the trust that drives referrals.

How Fresh Tech Helps

Practical solutions designed for your industry

Cloud-First CRM Access

We optimise your network and devices for fast, reliable CRM access - whether cloud-hosted or on-premise. Proper bandwidth management, VPN configuration for remote access, and mobile app deployment so agents have full functionality on the move.

Multi-Branch Networking

We connect your branches securely using site-to-site VPNs or cloud-based networking. Shared systems, centralised management, and consistent user experience across all locations - managed from one place.

Mobile Device Management

Using Microsoft Intune, we manage staff phones and tablets - deploying business apps, enforcing security policies, and enabling remote wipe if a device is lost. Agents get full access; you maintain full control.

GDPR & Data Security

We implement proper data protection - encrypted devices, secure file sharing for ID documents, email encryption for sensitive communications, and data retention policies that comply with GDPR requirements.

Why Estate Agency IT Is Different

Estate agents are relationship businesses. Speed matters - the first agent to call back, the first to arrange a viewing, the first to present an offer. If your IT slows you down, you lose instructions to competitors who respond faster.

We work with estate agents across Shropshire, Herefordshire, and Worcestershire who understand that technology is a competitive advantage, not just a cost. Our managed IT support keeps your systems fast, secure, and accessible wherever your team is working.

CRM Is Everything

Your CRM system - whether it's Alto, Reapit, Dezrez, AgentOS, or another platform - contains your entire pipeline. Listings, applicants, viewings, offers, chains. When it's working well, your agents are efficient. When it's not, everything grinds to a halt.

We ensure your CRM has the bandwidth, network priority, and device compatibility it needs. For cloud-hosted CRMs, we optimise your internet connectivity. For on-premise systems, we maintain the server infrastructure and backups.

Portal Feeds & Marketing

Rightmove, Zoopla, and OnTheMarket feeds need to update promptly and accurately. Photos need to upload quickly. Floorplans need to generate properly. We ensure your property marketing pipeline - from photographs on a phone to listings on portals - works smoothly.

Microsoft 365 for Estate Agents**

Shared calendars for viewing bookings, Teams for branch-to-branch communication, SharePoint for document storage (particulars, legal packs, compliance documents), and Outlook for professional email - all managed, secured, and backed up. Combined with Intune for device management, your team stays connected and secure.

Compliance & The Property Ombudsman

Beyond GDPR, estate agents must comply with Anti-Money Laundering regulations, The Property Ombudsman code, and various consumer protection laws. Proper IT systems create audit trails, secure document storage, and compliant communication records that protect your business.

Frequently Asked Questions

Common questions from businesses in your sector

Ready to Talk?

Let's discuss how we can support your business

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Trusted By Local Heroes

Don't just take our word for it.

"Well all I can say is a big shout out to Sam James BSc at Fresh Tech for literally swooping into rescue🦸‍♂️ my computer from being hacked within seconds. Thank goodness I outsource to companies who know what they are doing."

Carole Aveson

CAA Administration Services