Can you provide WiFi that works in a stone-walled building?

Yes - thick stone walls are common in our area's period hotels and pubs. We use multiple access points with proper placement, sometimes with external antennas, to provide coverage through walls that block standard routers. A site survey determines exactly what's needed.

What happens if our EPOS goes down on a busy night?

We design networks with failover so EPOS and card terminals continue working even during internet outages. Our monitoring alerts us to issues before they cause problems. For urgent issues, our support covers evenings and weekends.

Do you support our specific EPOS or booking system?

We support the network and devices that your EPOS runs on. For application-specific issues, we work with your EPOS vendor to resolve problems. We'll ensure your network, devices, and connectivity give the best possible foundation for whatever system you use.

How do you handle seasonal staff?

We set up quick onboarding - adding new users with correct access takes minutes. When seasonal staff leave, we revoke access immediately. Microsoft 365 licensing can be assigned and unassigned as needed, so you only pay for active users.

Can you help with GDPR for guest data?

Yes - we configure systems so guest data (booking details, WiFi registrations, marketing preferences) is stored securely, retained only as long as needed, and deletable on request. We help you meet your obligations without overcomplicating your operations.

IT Support for Hotels, Pubs & Restaurants

Shropshire, Herefordshire, and Worcestershire are home to some of the UK's finest hospitality businesses - from boutique hotels and country pubs to destination restaurants and tourist attractions. Your guests expect reliable WiFi, fast card payments, and smooth online booking. Behind the scenes, you need reliable EPOS, staff management tools, and PCI-compliant systems. We make it all work.

Designed for businesses with 5+ staff who value technology as a business enabler.

Get Hospitality IT That Never Sleeps Call 01584 517 234

The IT Challenges You Face

We understand the specific technology pressures in your sector

Guest WiFi Expectations

Guests expect fast, free WiFi everywhere - bedrooms, dining areas, gardens, function rooms. A single domestic router doesn't cut it. Poor WiFi generates bad reviews, and bad reviews cost bookings.

EPOS & Payments

Your EPOS system is the heartbeat of your operation. When it goes down, you can't take orders or payments. It needs reliable networking, proper backup, and fast support - especially on a busy Saturday night.

Staff Turnover

Hospitality has high staff turnover. Every new starter needs system access, every leaver needs removing. Without proper user management, ex-staff retain access to your booking systems, email, and social media accounts.

PCI Compliance

If you take card payments, you need to comply with PCI DSS. This affects your network design, WiFi segmentation, and how payment data flows through your systems. Non-compliance risks fines and losing the ability to accept cards.

How Fresh Tech Helps

Practical solutions designed for your industry

Enterprise Guest WiFi

UniFi access points throughout your property - bedrooms, public areas, gardens, function rooms. Separate guest and business networks, captive portal login, and bandwidth management so guests stream without slowing your EPOS.

EPOS Network Design

We design networks that prioritise EPOS traffic and card terminal connectivity. Wired connections for tills, proper failover for payment processing, and network architecture that keeps you trading even when the internet blips.

Simple User Management

Microsoft 365 with Intune lets us add new starters and remove leavers in minutes. Email, Teams, system access, and security policies - all managed centrally so no ex-employee retains access to anything.

PCI Network Segmentation

We separate your payment network from your guest WiFi and back-office systems using VLANs and firewall rules. This satisfies PCI requirements and protects card data from guest-network threats.

Why Hospitality IT Is Unique

Hospitality businesses don't keep 9-to-5 hours, and neither do their IT problems. A WiFi outage during a wedding reception, an EPOS failure on New Year's Eve, or a booking system crash during peak season - these aren't inconveniences, they're revenue-destroying emergencies.

We provide managed IT support that understands hospitality. Our monitoring runs 24/7, and we configure alerts so we know about problems before your guests do.

Guest WiFi Done Right

We deploy UniFi enterprise networking throughout your property. Multiple ceiling-mounted access points provide consistent coverage in every area - including outdoor spaces and thick-walled period buildings that defeat consumer routers. Guest networks are completely separated from your business systems using VLAN segmentation.

Optional captive portals let you collect guest email addresses for marketing (GDPR-compliant), display your terms of use, and manage bandwidth so one guest streaming Netflix doesn't slow down everyone else.

Booking Platform Integration

Whether you use ResDiary, DesignMyNight, Freetobook, or direct booking through your website - these systems need reliable connectivity, proper email delivery (confirmation emails must arrive), and integration with your property management system. We ensure everything talks to everything else.

Tourism & Attractions

We also support tourism businesses, visitor attractions, and activity centres. Ticketing systems, outdoor WiFi coverage for large sites, seasonal staff onboarding, and the connectivity challenges of rural locations - we've solved them all.

Rural Connectivity Solutions

Many of the best hospitality venues in our area are in rural locations with poor broadband. We source business internet solutions including FTTP, 4G/5G bonding, and satellite backup to keep you connected even in remote locations.

Frequently Asked Questions

Common questions from businesses in your sector

Ready to Talk?

Let's discuss how we can support your business

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