Managed IT Support
Your Outsourced IT Department.
We don't just fix broken computers; we manage your entire technology infrastructure. We leverage Microsoft Intune (highly recommended) to automate patching for 3rd party apps like Chrome and Adobe. This reduces security risks and stops annoying update pop-ups, meaning fewer support tickets for your team.
Why Choose Fresh Tech?
- No long-term tie-ins required
- Under 15 min average response
- Microsoft Silver Partners
Everything you need to succeed.
Without the confusing tech-talk.
Unlimited Helpdesk
Call, email, or chat. No ticking clock.
Read MoreWhether it's a forgotten password or a server outage, your team can contact our helpdesk as much as they need. We don't charge by the hour, so you never have to hesitate to ask for help.
Zero Touch Setup
Laptops ready out of the box.
Read MoreUsing the power of Microsoft Intune (part of Business Premium), we configure laptops before they even arrive. Your staff just log in, and their apps, email, and security policies appear automatically.
Business Continuity
We prioritise Uptime over everything.
Read MoreOur RMM agents sit on your devices 24/7. They alert us to low disk space or failing hard drives instantly. We often deploy scripts to fix these issues in the background without you ever being interrupted.
Automated Patching
Powered by best-in-class tools.
Read MoreWe use vulnerability management tools (often included in Business Premium) to automatically patch Windows and 3rd party apps. This closes security holes fast, reducing the risk of a breach.
The Managed Model
With our fixed-fee model, we only make a profit when your systems are running perfectly. This incentivises us to fix the root cause, not just apply a sticky plaster.
No Scripted Robots
Our helpdesk is staffed by local engineers who know your name and your setup. We don't use scripts. We use common sense.
Remote Wipe & Lock
Lost a laptop? We can issue a command to instantly lock or wipe the device the next time it connects to the internet.
Why the old way fails.
"Relying on 'break-fix' support means you only see an IT engineer when something is already broken and costing you money. Downtime destroys productivity."
The Fresh Tech Way.
"We flip the model. We monitor your systems 24/7 to catch issues before they disrupt your day. When you do need help, our local team answers in minutes, not days. We guarantee uptime."
Cost Efficiency
Save £££ vs hiring internal staff.
Hiring Internal IT vs. Fresh Tech Alliance
1 Internal IT Hire
Source: Payscale UK Average IT Manager Salary
- Single point of failure (Sickness/Holiday)
- Limited skillset (One person's knowledge)
- Tools (RMM/AV) cost extra
Fresh Tech Alliance
Fixed Monthly Fee
- More Value: Enterprise tools included
- More Knowledge: A full team of experts
- Redundancy: Never off sick, never on holiday
"Compare the green bar to the red bar. That is smart business."
The Cost of "It'll Be Fine"
Calculate how much downtime actually costs your business vs. the cost of preventing it.
Estimated Incident Cost
Includes lost revenue and wasted staff wages. Does not include reputation damage or fines.
Monthly Investment
From £350
Total for 10 staff
Hourly Cost
From £2.19
/hr for full support team
Includes tools, redundancy, and employment costs you'd pay hiring internally.
Data Source: Based on UK SMB averages. Beaming's recent study indicates UK businesses lost £3.7bn to downtime in 2023, with the average internet outage costing small businesses £742 in lost productivity alone.
Lifecycle of a Ticket
From "Oh no!" to "All fixed!" in record time.
You Log It
Email, Portal, or Phone. We pick it up instantly.
We Triage It
Within 15 mins, an engineer is assigned and investigating.
Remote Fix
90% of issues are fixed remotely via screen share.
Onsite Backup
If it's hardware, we deploy an engineer to your office.
Common Questions
No secrets, no jargon.
Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (Closed Weekends & Bank Holidays). We offer extended hours and 24/7 emergency support for Elite clients.
Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!
We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.
No. We handle the entire process. We talk to your old provider, get the passwords, and migrate everything. You don't have to have awkward conversations.
Rarely. We plan the transition carefully to ensure your email and systems stay online throughout the handover.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually).
Send a Signal
Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.