Managed IT Support
Your Outsourced IT Department.
We don't just fix broken computers; we manage your entire technology setup. Using Microsoft Intune (included in Business Premium), we automate patching for apps like Chrome and Adobe. This reduces security risks and stops annoying update pop-ups, meaning fewer support tickets for your team.
Why Choose Fresh Tech?
- No long-term tie-ins required
- Local engineers, rapid response
- Proactive monitoring included
Hiring Internal IT vs. Fresh Tech Alliance
1 Internal IT Hire
Source: Payscale UK Average IT Manager Salary
- Single point of failure (Sickness/Holiday)
- Limited skillset (One person's knowledge)
- Tools (RMM/AV) cost extra
Fresh Tech Alliance
Fixed Monthly Fee
- More Value: Enterprise tools included
- More Knowledge: A full team of experts
- Redundancy: Never off sick, never on holiday
"Compare the green bar to the red bar. That is smart business."
The Problem
Relying on 'break-fix' support means you only see an IT engineer when something is already broken and costing you money. Downtime destroys productivity.
The Fresh Tech Fix
We flip the model. We monitor your systems 24/7 to catch issues before they disrupt your day. When you do need help, our local team answers in minutes, not days. We guarantee uptime.
Service Features
What's included in the package.
Unlimited Helpdesk
Call, email, or chat. No ticking clock.
Read MoreZero Touch Setup
Laptops ready out of the box.
Read MoreBusiness Continuity
We prioritise Uptime over everything.
Read MoreAutomated Patching
Powered by best-in-class tools.
Read MoreThe Managed Model
With our fixed-fee model, we only make a profit when your systems are running perfectly. This incentivises us to fix the root cause, not just apply a sticky plaster.
No Scripted Robots
Our helpdesk is staffed by local engineers who know your name and your setup. We don't use scripts. We use common sense.
Remote Wipe & Lock
Lost a laptop? We can issue a command to instantly lock or wipe the device the next time it connects to the internet.
Common Questions
Specific answers about this service.
Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (Closed Weekends & Bank Holidays). We offer extended hours and 24/7 emergency support for Elite clients.
Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!
We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.
You can call our helpdesk directly, email, or log a ticket through our client portal. Most clients prefer to call or email - we respond to both quickly.
We typically work with businesses between 5 and 100 employees. Smaller than 5 is often better served by ad-hoc support. Larger than 100 often has in-house IT and may need us for specific projects.
No. We handle the entire process. We talk to your old provider, get the passwords, and migrate everything. You don't have to have awkward conversations.
Rarely. We plan the transition carefully to ensure your email and systems stay online throughout the handover.
Typically 2-4 weeks from signing to full handover. We never rush - we'd rather do it right.
We've dealt with this before. We know how to reset passwords, prove domain ownership, and gain access without their help if necessary.
Just access to your Microsoft 365 admin portal, a list of your devices, and 30 minutes for a kickoff call. We handle the rest.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
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Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.