Service
Managed IT Support
Your outsourced IT department.
Stop IT problems before they cost you money. We monitor 24/7 so issues are fixed before your team even notices.
Zero
Unplanned outages for clients on proactive monitoring
What's included
Everything in the price
No extras, no callout fees, no "that's not in your contract". One monthly fee covers all of this.
Unlimited helpdesk: call, email, chat. No ticking clock
Zero-touch laptop setup via Microsoft Intune + Autopilot
24/7 remote monitoring: we spot disk + drive failures before you do
Automated patching (Windows + 3rd-party apps like Chrome, Adobe)
Remote wipe + lock for lost or stolen devices
Vendor liaison: we deal with BT, Microsoft, software vendors
Quarterly strategy reviews with Sam or Matt
Zero
Unplanned outages on proactive monitoring
14min
Average first response: measured, not promised
Fixed
Monthly fee: we only profit when systems run perfectly
5yrs+
Average client relationship length
How it works
What you're actually buying
Plain English. What happens, in what order, and what you experience on the ground.
01
We audit your setup
Remote scan of every device, security posture, licences. You get a plain-English report, yours to keep regardless.
02
Deploy monitoring
Monitoring agents on every device, running 24/7. Alerts on low disk, failing drives, security events, we fix most in the background.
03
You call. We answer
One number. A real person in Ludlow picks up. We don't use scripts, we use common sense.
04
Review + plan
Quarterly strategy calls. Renewals, upgrades and risks tracked for you so your roadmap matches your business plans.
Questions
Common questions about this service
Related services
Next step
Ready to talk?
A 20-minute call is all it takes to find out if we're a good fit, and we'll tell you honestly if we're not.
30-day money-back guarantee · 01584 517 234 · Mon–Fri 9am–5pm
Last reviewed May 2026 · Sam James