Do you support Sage and Xero?

Yes - we support all major accounting software including Sage 50, Sage Business Cloud, Xero, QuickBooks, CCH, IRIS, and TaxCalc. We can help with cloud migration, integration, and troubleshooting. We see the same issues across multiple practices, so we resolve them quickly.

Can you help with MTD compliance?

Yes - we ensure your systems are configured correctly for Making Tax Digital and help with bridging software that connects your existing tools to HMRC's systems.

What about secure file sharing with clients?

We typically deploy SharePoint-based client portals or specialist solutions like Sharefile. Clients get secure, easy access without risky email attachments. Every interaction is logged for your compliance records.

How do you handle busy periods like January?

We know your systems can't go down during tax deadline season. We freeze non-essential maintenance, run proactive health checks in November, and ensure any planned updates happen in quieter months. If something does go wrong during a late-night deadline push, we're available.

Do accountancy practices need Cyber Essentials?

Increasingly yes. Many clients and insurers now require it, and professional bodies are making it a de facto expectation. We help you achieve certification through our Cyber Essentials service - typically within 2-4 weeks, with a guaranteed pass.

IT Support for Accountancy Practices

Accountancy practices handle some of the most sensitive financial data in existence - client bank details, payroll records, tax submissions, and confidential business information. A data breach doesn't just trigger GDPR fines; it destroys the trust your practice is built on. You need IT support that genuinely understands compliance requirements, integrates properly with your practice management software, and keeps client data absolutely secure - without making your team's life harder. Fresh Tech specialises in supporting practices with 5-50 staff across Shropshire, Herefordshire, and Worcestershire.

Designed for businesses with 5+ staff who value technology as a business enabler.

Book a Discovery Call Call 01584 517 234

The IT Challenges You Face

We understand the specific technology pressures in your sector

Data Security

Client financial records - payroll, tax returns, bank details - require the highest levels of protection. A single breach could trigger ICO investigation, professional sanctions, and the kind of reputational damage that closes practices. Most accountancy breaches start with a phishing email or a lost laptop without encryption.

Software Integration

Sage 50, Sage Business Cloud, Xero, QuickBooks, CCH, IRIS, TaxCalc - your systems need to work together properly. When your practice management software doesn't sync properly with Microsoft 365 or your client portal, it creates double-entry and wasted time during your busiest periods.

Remote & Hybrid Working

Staff working from home need secure access to practice systems and client data without compromising security. VPNs are clunky, consumer cloud storage is non-compliant, and personal devices without management create invisible risk. You need proper remote access that satisfies both your team and your insurers.

Compliance Pressure

GDPR, Anti-Money Laundering regulations, ICAEW/ACCA professional body requirements, and increasingly Making Tax Digital - all demand proper IT controls, audit trails, and documented policies. Many practices only discover gaps when their PI insurer asks awkward questions or a client audit raises concerns.

How Fresh Tech Helps

Practical solutions designed for your industry

Secure Client Portals

Replace email attachments with encrypted SharePoint-based file sharing that clients actually find easy to use. Clients upload documents securely, you review them in place, and there's a full audit trail of who accessed what and when. We configure permissions per client so there's zero risk of cross-contamination between client files.

Practice Software Expertise

We support Sage 50, Sage Business Cloud, Xero, CCH, IRIS, TaxCalc, and integrate them with Microsoft 365. When your cloud-hosted Sage instance slows down or your CCH integration stops syncing contacts, we fix it - because we've seen these issues across dozens of practices and know the solutions.

Cyber Essentials Certification

We help you achieve and maintain [Cyber Essentials](/services/cyber-essentials) certification - increasingly required by clients, insurers, and professional bodies. Our guaranteed-pass service typically completes within 2-4 weeks, and the free cyber insurance that comes with certification can meaningfully reduce your PI premiums.

Disaster Recovery

Immutable, ransomware-proof [backups](/services/backup-disaster-recovery) ensure you can recover from ransomware without paying criminals and without losing client data. We back up your Microsoft 365 data (which Microsoft does NOT fully protect by default), your Sage databases, and your local files - with regular tested restores so you know recovery actually works.

How we work with accountancy practices

We currently support several accountancy practices across Shropshire, Herefordshire, and Worcestershire - from sole practitioners running Sage 50 to mid-sized firms with 40+ staff across multiple offices. We understand the seasonal pressures of tax deadlines, the critical importance of uptime during January Self Assessment season, and the need for IT that just works when you're focused on clients.

Predictable costs, not bill shock

Our Managed IT Support is priced per user - predictable monthly costs with no surprises. Most practices see IT become a fixed overhead rather than an unpredictable expense. That includes unlimited helpdesk support, so your staff never hesitate to call when something isn't right.

The January question

Every accountant dreads the thought of their systems going down during January. We get it. That's why we freeze all non-essential maintenance during your peak periods, run proactive health checks in November, and ensure your backups are tested before the rush begins. If something does go wrong at 7pm on a January evening when your team is working late, you're not waiting until Monday morning for help.

Software we know inside out

Sage 50 desktop crashing when two users access the same company? We've fixed it dozens of times. CCH not syncing contacts with Outlook? We know the registry fix. Xero MTD bridging software throwing API errors? We'll have you filing on time. We're not generalists Googling your error messages - we're specialists who see these problems across multiple practices every week.

What your IT partner should be doing for you

Beyond fixing things when they break, we proactively monitor your systems for early warning signs - a hard drive filling up, a security update failing silently, a backup that hasn't completed. We handle hardware procurement so your team gets Dell Pro business-grade machines with 5-year onsite warranties, not consumer laptops from Currys. And we help you build the security posture that keeps your PI insurer happy and your clients' data safe.

Frequently Asked Questions

Common questions from businesses in your sector

Ready to Talk?

Let's discuss how we can support your business

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Trusted By Local Heroes

Don't just take our word for it.

"Well all I can say is a big shout out to Sam James BSc at Fresh Tech for literally swooping into rescue🦸‍♂️ my computer from being hacked within seconds. Thank goodness I outsource to companies who know what they are doing."

Carole Aveson

CAA Administration Services