Should we pay the ransom?

Usually no. Many attackers don't provide working keys. Payment funds criminal organisations and marks you as a target for future attacks. Explore recovery options first.

How quickly can you respond?

Immediately. Ransomware is an emergency. Call our main number and we'll prioritise your situation.

Can all ransomware be recovered from?

If you have proper backups, usually yes. Without backups, it depends on the specific ransomware variant - some have known decryption tools.

How long does recovery take?

With good backups: 2-5 days typically. Without backups: weeks to months, and some data may be permanently lost.

Will our cyber insurance cover this?

Many policies do, including our response fees. Check your policy or put us in touch with your insurer directly.

Ransomware Emergency Response

If you're reading this because you've just been hit by ransomware, stop. Don't turn off your computers. Don't pay the ransom yet. Call us immediately on 01584 517 234. We can help you recover.

Call Now: 01584 517 234

Does This Sound Familiar?

Common signs you're experiencing this issue

Files renamed with strange extensions
Ransom note demanding Bitcoin payment
Unable to access any documents
Multiple computers affected
Backup drives also encrypted

What's Causing This?

Understanding the root causes helps find the right solution

Phishing Email

Someone clicked a malicious link or opened an infected attachment. It only takes one click.

Exposed Services

Remote desktop or other services directly exposed to the internet without protection.

Unpatched Systems

Known vulnerabilities exploited because updates weren't applied promptly.

Weak Credentials

Simple passwords or reused credentials from other breaches.

How We Can Help

Practical solutions to resolve your issues

Immediate Containment

Stop the spread. Isolate affected systems while preserving forensic evidence.

Backup Assessment

Determine what's recoverable. Not all backups may be compromised.

Recovery Execution

Rebuild systems, restore data, verify integrity. Get you operational again.

Prevent Recurrence

Close the gaps that allowed the attack. Implement proper protections.

If you're currently under attack, call 01584 517 234 immediately. Ransomware attacks are terrifying but survivable. The key is acting quickly and correctly. Don't pay the ransom before exploring alternatives - many attackers don't provide working decryption keys even after payment. We provide emergency response to businesses under attack. We'll help you contain the damage, assess recovery options, and get you operational as quickly as possible. Immediate steps if you've been hit: 1. Disconnect affected computers from the network (don't turn them off) 2. Do NOT attempt to decrypt files yourself 3. Do NOT delete ransom notes (they contain information we need) 4. Call us immediately If you're reading this before an attack, now is the time to prepare. Our Backup & Disaster Recovery service ensures you have tested, immutable backups ready.

Frequently Asked Questions

Common questions about this issue

Ready to Fix This?

Let's get your IT working properly

Call Now: 01584 517 234

Trusted By Local Heroes

Don't just take our word for it.

"Well all I can say is a big shout out to Sam James BSc at Fresh Tech for literally swooping into rescue🦸‍♂️ my computer from being hacked within seconds. Thank goodness I outsource to companies who know what they are doing."

Carole Aveson

CAA Administration Services