For in-house IT teams

Your IT team, reinforced. Not replaced.

Co-managed IT gives your internal IT person, or team, a senior partner behind them. For escalation, holiday and sickness cover, project surge capacity, and the specialist work that is hard to justify hiring for.

You keep control and the in-house relationship. We add the tools, the 24/7 security and the deep bench, so your IT lead stops being a single point of failure.

Talk to us about co-managed IT →See our technology stack →

One IT person shouldn’t be a single point of failure.

When your in-house IT lead is off, overloaded, or out of their depth on a specialist problem, the business shouldn’t stop. Co-managed IT is the safety net behind them.

Who it’s for

Built for the in-house IT manager

Co-managed IT suits growing businesses, typically 30 to 200 staff, that already have a capable internal IT person or small team, but feel the strain when one person has to cover everything.

If your IT lead is brilliant on the day-to-day but stretched thin on security, cloud architecture and projects, and the whole function falls over the week they are on holiday, co-managed IT fills exactly those gaps, without you losing the internal relationship your staff rely on.

Flexible by design

Four ways we plug in

Mix and match to suit your team. Most clients start with one and grow into others as the relationship builds.

Escalation backstop

Your team owns day-to-day support. We are the senior bench behind them for the genuinely hard problems: deep troubleshooting, security incidents, and the issues that would otherwise eat a whole afternoon.

Holiday & sickness cover

When your IT person is on leave or off sick, your helpdesk doesn't go dark. We step in seamlessly so the business keeps moving and your IT lead can actually switch off.

Project surge capacity

Extra hands and specialist skills for migrations, rollouts, office moves and infrastructure projects, without hiring contractors who do not know your environment.

Co-pilot & advisory

vCIO roadmapping, architecture reviews and security strategy alongside your team: the senior perspective that is hard to justify as a full-time hire.

Clear lines

Who does what

We agree the split up front, in writing, so there is never confusion about who owns what. A typical division looks like this.

Your team

You keep

Day-to-day helpdesk and user relationships

Knowledge of your people, systems and quirks

Control of budget and priorities

The internal face your staff already trust

Fresh Tech

We cover

24/7 security: Huntress SOC + ThreatLocker zero-trust

Escalation and deep technical troubleshooting

Microsoft 365 & cloud architecture

Monitoring, patching and RMM tooling

Documentation, so nothing lives in one person’s head

Out-of-hours and project delivery

Reinforce your team

Give your IT lead a senior bench

A 20-minute call is enough to map where your team needs support. No three-year tie-ins, no replacing anyone, just a stronger IT function.

Book a 20-min call →

Last reviewed May 2026 · Sam James