Cloud Phone Systems
Your Office Number, Anywhere.
Traditional phone systems tie you to a desk and cost a fortune to maintain. Cloud phone systems let your team make and receive business calls from their laptop or mobile, wherever they are. We deploy Yeastar P Series Cloud PBX, Microsoft Teams Voice, and hosted voice platforms that replace your old phone system with something modern, flexible, and genuinely affordable. We recommend app-based calling over expensive desk phones, and if you do want handsets, we believe you should own them outright rather than rent them.
Why Choose Fresh Tech?
- No long-term tie-ins required
- Local engineers, rapid response
- Proactive monitoring included
The Problem
Your phone system is outdated, expensive to maintain, and doesn't support remote working. Adding new extensions requires engineer visits. Staff working from home miss calls because the phone is on their desk in the office. Worse, you might be locked into a long contract with expensive handset rentals that add up to thousands over the term.
The Fresh Tech Fix
We replace your traditional phone system with a cloud-based solution. Your office number follows your team on their mobile app or laptop. No desk phone required unless you want one, and if you do, you buy it outright rather than renting it at inflated monthly rates. One system, one number, no contract traps.
Service Features
What's included in the package.
Yeastar P Series Cloud PBX
Full-featured phone system, simple pricing.
Yeastar P Series is a cloud-hosted phone system that gives you all the features of a traditional PBX (hunt groups, IVR menus, call recording, voicemail to email) without the hardware in your office. It's reliable, well-supported, and priced fairly for small businesses. We deploy, configure, and manage it for you.
Teams Voice
Make calls from the app you already use.
If you're already using Microsoft 365, Teams Voice adds full phone system capability to the Teams app. Make and receive calls on your business number directly from Teams on your laptop or mobile. No additional software needed. Ideal for businesses already in the Microsoft ecosystem who want to keep things simple.
App-Based Calling
Ditch the desk phone. Use your mobile.
We recommend app-based calling as the default for most businesses. Your staff install a simple app on their mobile or laptop and make and receive calls on the business number from anywhere. No desk phone to buy, no hardware to maintain, and staff who work from home or travel are fully connected. If you do want desk phones for reception or shared areas, we'll source them at cost and you own them outright.
No Rental Traps
Own your phones. Escape the contracts.
Many telecoms providers lock businesses into 3-5 year contracts with expensive handset rentals baked in. Over the term, you can pay thousands for phones worth a fraction of that. We take the opposite approach: buy your handsets outright if you need them, or better yet, use the app and skip the hardware entirely. No long contracts, no inflated rentals, no nasty surprises at renewal.
Work From Anywhere
Your business number rings on your mobile app or laptop. Staff working from home, in the car, or at a client site answer and make calls on the business number without anyone knowing the difference.
Cost Savings
Cloud phone systems typically cost 30-50% less than maintaining traditional hardware. No engineer call-outs for changes, no expensive handset rentals adding up to thousands, no per-line charges. App-based calling removes the hardware cost entirely for most users.
Simple Scaling
Adding a new user takes minutes, not days. No engineer visits, no hardware to ship. When you hire, we add a licence. When someone leaves, we remove them. You only pay for what you use.
Common Questions
Specific answers about this service.
Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (closed weekends & bank holidays). Our monitoring runs 24/7 so we catch critical issues even outside hours. If you need guaranteed out-of-hours cover, talk to us about our premium options.
Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!
We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.
You can call our helpdesk directly, email, or log a ticket through our client portal. Most clients prefer to call or email - we respond to both quickly.
We typically work with businesses between 5 and 100 employees. Smaller than 5 is often better served by ad-hoc support. Larger than 100 often has in-house IT and may need us for specific projects.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
ā Trusted by local businesses for over 10 years
Send a Signal
Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.