Get IT Support
Already a Fresh Tech customer? Here's how to reach us and get the fastest response.
Average response time: under 15 minutesfor tickets logged via the portal
How to Reach Us
Choose the channel that best fits your situation. The portal is fastest for most issues.
Client Portal
Recommended - SLA starts immediately
Log a ticket and we'll be notified instantly. Full visibility of progress, history, and updates.
- SLA timer starts the moment you submit
- Track progress in real-time
- Full history of all your tickets
- Attach screenshots and files easily
Phone Support
For urgent issues
Call us directly for critical problems that are stopping your work. We answer Mon-Fri 8:30am-5:30pm.
- Speak to a real person
- Ideal for urgent or complex issues
- We'll log the ticket for you
Email Support
support@fresh-tech.uk
Email creates a ticket automatically. Include as much detail as possible to help us help you faster.
- Auto-creates a ticket in our system
- Great for non-urgent requests
- Include screenshots as attachments
Important Notes
To ensure you get the best and fastest support, please keep these points in mind.
Don't contact staff directly
Messaging a team member on their personal number or email risks your issue being missed. They might be on leave, in a meeting, or have moved on. Always use official channels.
SLA only starts when logged
Our response time guarantees only apply once a ticket exists in our system. A text message to a technician doesn't count - use the portal or email.
Live chat is for new enquiries
The chat widget on our website is for prospective customers. For support, use the channels above so we have your account context.
Useful Resources
Quick links that might help before you log a ticket.
Know Someone Who Needs Better IT?
If you've had a good experience with us, we'd love to help your contacts too. Refer a business and we'll make the introduction easy.
Refer a BusinessNot a Customer Yet?
If you're looking for IT support for your business, we'd love to chat. Use our live chat or get in touch to discuss your needs.