Transparent Pricing
No hidden fees. No confusing contracts. Just simple, scalable support that grows with you.
Performance That Pays For Itself
We aren't the cheapest, but we strive to be the best. Check our live response stats below to see why clients stay with us for years.
Value That Saves The Day
We don't believe in "one size fits all", but we do believe in transparency. Most Managed Service Providers hide their pricing behind a "Call Us" wall. We prefer to give you a ballpark figure upfront so you know if we're a good fit for your budget.
Included in Every Plan
- Unlimited Helpdesk (Phone, Email, Chat)
- 24/7 Proactive Monitoring
- Microsoft 365 Management
- Cyber Security Essentials (Patching & AV)
- Vendor Management (We talk to BT for you)
- Quarterly Strategy Reviews
Elite Support
£60 per user / month
The ultimate peace of mind package. Designed for businesses that need extended coverage and VIP priority status.
- Extended Hours: Support from 8 AM to 6 PM as standard.
- Detailed Documentation: Enhanced troubleshooting guides & compliance policies.
- VIP Extras: Includes IT Budgeting reviews, custom reports & preferred hardware rates.
Ask about Elite Support in your consultation.
Need a Project?
Office moves, server migrations, and major upgrades are quoted separately as fixed-price projects. You'll always know the total cost before we start work.
Quick Cost Estimator
Get a rough idea of your investment.
Estimated Monthly Investment
*Excludes VAT. Subject to survey.
Are We The Right Fit?
We're honest about who we serve best — this helps us both.
- 5-100 staff businesses wanting a local partner
- Companies in Shropshire, Herefordshire & Welsh Borders
- Teams frustrated with slow, unresponsive IT support
- Businesses needing Cyber Essentials or compliance help
- Growing companies who want IT to scale with them
- —Very large enterprises with 500+ staff (we're boutique)
- —Those looking for the cheapest option (we focus on quality)
- —Businesses wanting only one-off fixes (we do ongoing support)
- —Companies happy with their current IT (no need to change!)
Not sure? Take our free IT Health Check to see if we'd be a good match.
Paying Too Much for Too Little?
Most businesses don't know what their IT support actually includes until something goes wrong and the bill arrives.
What's Often Charged Extra (But We Include)
| Service | Others Often Charge | Fresh Tech |
|---|---|---|
| New user setup & onboarding | £150-300/user | Included |
| Leaver offboarding & handover | £75-150/user | Included |
| Software deployment & updates | Hourly rate | Included |
| IMAC changesMoving a PC to a new desk, adding a printer, changing permissions, installing approved software | £50-100/change | Included |
| Security awareness training | £500+/year | Included |
| Microsoft 365 optimisation | Hourly rate | Included |
| Proactive monitoring & alerts | Separate contract | Included |
| Vendor liaison (talking to BT, printers, etc.) | £50-80/hour | Included |
Prices shown are typical UK MSP rates based on industry research. Your current provider may vary.
Free IT Spend Review
Send us your current IT invoice or contract. We'll give you an honest breakdown of what you're paying for, what's missing, and whether there's a better option — even if that option isn't us.
Sometimes we're cheaper. Sometimes we cost more but include things you're currently paying extra for. Either way, you'll know exactly what you're getting.
Common Concerns (And How We Address Them)
😟 "Switching providers sounds like a nightmare"
We handle the entire migration. Your team won't notice a thing — they'll just start getting faster support. Zero downtime guaranteed.
😟 "What if we're locked into a long contract?"
12-month agreements with 30-day money-back guarantee. Not happy in the first month? Full refund, no questions asked.
😟 "Will you actually respond quickly?"
Check our live stats above — under 15 minutes average. We're local (Ludlow-based) and can be onsite within an hour if needed.
What Clients Say About Value
Don't just take our word for it. Here's what business owners say about the ROI of working with us.
"We used to spend a fortune on ad-hoc call-outs plus separate antivirus subscriptions. Now it's one fixed monthly cost that's actually lower. The predictable billing alone is worth switching."
Finance Director
Accountancy Practice · Shrewsbury, 12 users
"I calculated what hiring an in-house IT person would cost: salary plus NI, pension, training, and sick cover. Fresh Tech gives us a whole team of experts for a fraction of that."
Managing Partner
Professional Services · Herefordshire, 8 users
"The ROI was clear within months. Fewer outages meant our team could focus on billable work instead of waiting for computers to respond or fighting with printers."
Operations Manager
Engineering Firm · Shropshire, 25 users
In-House IT
£45k+
salary + NI + pension + training
Break-Fix IT
£80-150/hr
unpredictable + slow response
Fresh Tech
£35-60
per user/month, all-inclusive
The ROI Is Clear
💰 20-user business example:
In-house IT: £45,000/year
Fresh Tech: £8,400/year (20 × £35)
Save £36,600/year
⏱️ Downtime costs SMEs £5,600/hour
Our proactive monitoring prevents 90% of outages.
Prevent one outage = Fresh Tech pays for itself
Pricing FAQs
Common questions about contracts, billing, and what's included.
Every business is unique. A simple office with 5 laptops is cheaper to support than a factory with complex servers. Our 'From' prices give you a realistic baseline.
No. We quote for projects upfront. Our monthly fee covers all day-to-day support.
Not for managed clients on our Onsite plans. Site visits are included. Ad-hoc visits for non-managed clients are quoted per-visit.
Unlimited remote support, proactive monitoring, patch management, security tools, backup monitoring, and regular account reviews. Basically, everything you need for peace of mind.
Our contracts are typically 12 months. If you're unhappy in the first 30 days, talk to us - we'll make it right or let you go.
We fix connectivity issues (e.g., getting it on the network). For hardware faults, we liaise with the manufacturer or your managed print provider on your behalf.
We have a standard 1-hour response SLA for critical issues, but our average is under 15 minutes.
Yes. We support mixed Windows/Mac environments. Most of our clients are Windows-based, but we're comfortable with Apple devices too.
Yes. We can spec, source, and set up new hardware. Devices arrive ready to use - just log in and start working.
Signal for Help
Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).
✓ Trusted by local businesses for over 10 years
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Existing Client?
Email support@fresh-tech.uk or call 01584 517 234 for urgent help.