Do you offer charity discounts?

Yes - we offer discounted rates for registered charities and CICs. Contact us to discuss your needs and we'll provide a charity-specific quote. We also help you access Microsoft's charity licensing programmes, which can save thousands per year on software costs.

Can you help with Microsoft charity licensing?

This is one of the most valuable things we do for charities. Microsoft offers significant discounts and free licenses for eligible organisations. We handle the application, verification, configuration, and ongoing management - most charities we meet are paying for software they could get for free.

Do charities need Cyber Essentials?

Many grant-makers now require it or ask about cybersecurity in funding applications. We provide certification at charity-friendly rates through our Cyber Essentials service. Beyond compliance, it genuinely protects your organisation and demonstrates responsible stewardship of donor funds.

Can you work with our volunteers and trustees?

Yes - we configure secure access for trustees' personal devices (board papers, finance reports), set up volunteer accounts that are easy to create and revoke, and manage the mixed device environments that charities typically operate.

IT Support for Charities & Non-Profits

Q: What about donor database security?

We ensure your supporter data is properly protected - encryption, access controls, backup, and audit trails - whether you use Salesforce Non-Profit, Beacon, Donorfy, Raiser's Edge, or other CRM systems. GDPR applies to charities just as strictly as to commercial organisations.

Charities exist to maximise impact, not spend limited funds firefighting IT problems. Every pound wasted on preventable downtime, emergency fixes, or overpriced technology is a pound diverted from your mission. You deserve proper technology support - the same quality as any commercial business - at rates that reflect your charitable purpose. Fresh Tech provides charity-friendly IT support for organisations with 5-50 staff who want their technology to enable their mission, not obstruct it.

Designed for businesses with 5+ staff who value technology as a business enabler.

Book a Charity Consultation Call 01584 517 234

The IT Challenges You Face

We understand the specific technology pressures in your sector

Limited Budgets

Every pound matters. You can't justify spending thousands on enterprise IT solutions, but you still need reliable email, secure data storage, and systems that work. The challenge is getting business-grade IT at charity-grade pricing - without cutting corners on security that could expose your beneficiaries' or donors' personal data.

Donor Data Protection

Supporter databases contain personal details, payment information, communication preferences, and sometimes sensitive information about beneficiaries. A data breach damages donor trust, triggers ICO investigation, and can devastate fundraising - the lifeblood of your organisation. GDPR applies to charities just as strictly as it does to commercial businesses.

Grant & Funder Compliance

Major funders - the National Lottery, government departments, trust foundations - increasingly require evidence of proper IT controls, data protection policies, and cybersecurity measures as part of grant applications and ongoing reporting. Not having these documented can cost you funding.

Mixed Device Estate

Donated computers of varying ages, staff personal devices used for work, volunteer laptops that come and go, a mix of Windows and Mac, some devices running software three versions old - charities often have the most diverse and challenging device estates of any sector, and they all need to work together securely.

How Fresh Tech Helps

Practical solutions designed for your industry

Microsoft 365 for Charities

Microsoft offers heavily discounted or completely free Microsoft 365 licensing for eligible charities - Business Premium (which includes Intune device management and advanced security) can be free for your first 10 users, then deeply discounted beyond that. We help you apply through Microsoft's charity programme, configure everything properly, and actually use the tools you're entitled to. Most charities we meet are paying for software they could get for free.

Donor Data Security

Proper protection for supporter databases - whether you use Salesforce Non-Profit, Beacon, Donorfy, Raiser's Edge, or spreadsheets. We implement encryption, access controls, and [backup solutions](/services/backup-disaster-recovery) that protect donor and beneficiary data. We configure your CRM integration with Microsoft 365 so data flows securely between systems.

Grant-Ready Documentation

IT policies, data protection documentation, and cybersecurity evidence that satisfy funder requirements, Charity Commission expectations, and GDPR obligations. We help you create practical policies that reflect how your organisation actually works - not generic templates downloaded from the internet that no one reads or follows.

Charity-Friendly Pricing

We offer discounted rates for registered charities. Our [Managed IT Support](/services/managed-it-support) is priced per user with predictable monthly costs you can include in funding applications. No surprise invoices, no hourly billing that makes staff afraid to call when something isn't right.

We believe charities deserve proper IT

Not 'good enough for a charity' IT. Not 'we'll bodge something together because you're a charity' IT. Proper, professionally managed, secure IT - at pricing that respects your charitable purpose.

The Microsoft charity secret most charities don't know about

Microsoft offers transformative discounts for registered charities. Microsoft 365 Business Premium - which includes Exchange email, SharePoint, Teams, OneDrive, Intune device management, and advanced security features - can be completely free for your first 10 users through Microsoft's charity programme. That's the same product that commercial businesses pay £18+ per user per month for. We help you apply, verify your eligibility, configure everything properly, and train your team to use it.

The funding advantage

Granting bodies increasingly ask about IT security and data protection in their application forms. Having Cyber Essentials certification, documented IT policies, and a professional IT support partner demonstrates the organisational maturity that funders want to see. We've helped charities include their IT support costs in successful grant applications - making the service effectively funder-funded.

Working with volunteers and trustees

Charities have unique access challenges - trustees who use personal devices for board papers, volunteers who come and go with varying tech skills, beneficiaries who need access to specific services. We configure secure access that works for all these groups without compromising your data. Trustees can access board papers securely from their personal iPads. Volunteers get appropriate access that's easy to grant and easy to revoke.

What we actually do for the charities we support

We manage their Microsoft 365 environment, keep their devices secure and updated, protect their donor and beneficiary data, provide unlimited helpdesk support so staff can call about anything, and handle the compliance documentation that funders require. For many small charities, we're the IT department they couldn't otherwise afford - and because we use charity licensing, the cost is genuinely manageable.

Frequently Asked Questions

Common questions from businesses in your sector

Ready to Talk?

Let's discuss how we can support your business

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Trusted By Local Heroes

Don't just take our word for it.

"Well all I can say is a big shout out to Sam James BSc at Fresh Tech for literally swooping into rescue🦸‍♂️ my computer from being hacked within seconds. Thank goodness I outsource to companies who know what they are doing."

Carole Aveson

CAA Administration Services