We work with charities & non-profits
IT Support for Charities & Non-Profits
Charities exist to maximise impact, not spend limited funds firefighting IT problems. Every pound wasted on preventable downtime, emergency fixes, or overpriced technology is a pound diverted from your mission. You deserve proper technology support - the same quality as any commercial business - at rates that reflect your charitable purpose. Fresh Tech provides charity-friendly IT support for organisations with 5-50 staff who want their technology to enable their mission, not obstruct it.
5+
Staff: typical client size in charities & non-profits
What charities & non-profits deal with
We know your problems
These aren't hypothetical; they're the issues we fix every week.
Limited Budgets
Every pound matters. You can't justify spending thousands on enterprise IT solutions, but you still need reliable email, secure data storage, and systems that work. The challenge is getting business-grade IT at charity-grade pricing - without cutting corners on security that could expose your beneficiaries' or donors' personal data.
Donor Data Protection
Supporter databases contain personal details, payment information, communication preferences, and sometimes sensitive information about beneficiaries. A data breach damages donor trust, triggers ICO investigation, and can devastate fundraising - the lifeblood of your organisation. GDPR applies to charities just as strictly as it does to commercial businesses.
Grant & Funder Compliance
Major funders - the National Lottery, government departments, trust foundations - increasingly require evidence of proper IT controls, data protection policies, and cybersecurity measures as part of grant applications and ongoing reporting. Not having these documented can cost you funding.
Mixed Device Estate
Donated computers of varying ages, staff personal devices used for work, volunteer laptops that come and go, a mix of Windows and Mac, some devices running software three versions old - charities often have the most diverse and challenging device estates of any sector, and they all need to work together securely.
What we do for you
How we solve them
Microsoft 365 for Charities
Microsoft offers heavily discounted or completely free Microsoft 365 licensing for eligible charities - Business Premium (which includes Intune device management and advanced security) can be free for your first 10 users, then deeply discounted beyond that. We help you apply through Microsoft's charity programme, configure everything properly, and actually use the tools you're entitled to. Most charities we meet are paying for software they could get for free.
Donor Data Security
Proper protection for supporter databases - whether you use Salesforce Non-Profit, Beacon, Donorfy, Raiser's Edge, or spreadsheets. We implement encryption, access controls, and backup solutions that protect donor and beneficiary data. We configure your CRM integration with Microsoft 365 so data flows securely between systems.
Grant-Ready Documentation
IT policies, data protection documentation, and cybersecurity evidence that satisfy funder requirements, Charity Commission expectations, and GDPR obligations. We help you create practical policies that reflect how your organisation actually works - not generic templates downloaded from the internet that no one reads or follows.
Charity-Friendly Pricing
We offer discounted rates for registered charities. Our Managed IT Support is priced per user with predictable monthly costs you can include in funding applications. No surprise invoices, no hourly billing that makes staff afraid to call when something isn't right.
Questions from charities & non-profits
Specific to your sector
Other sectors we support