The IT team you wish you'd hired five years ago.
We're a small team of engineers based in Ludlow, Shropshire. Locally owned, employee-led, no call centres. We fix things fast, explain things plainly, and answer the phone ourselves.
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Why we exist
Traditional IT support is usually slow, impersonal, or confusing. You raise a ticket, it goes into a queue, someone in a call centre picks it up eventually. Meanwhile your staff can't work.
We built Fresh Tech to do the opposite. Local engineers who know your setup, a phone that gets answered, pricing that doesn't have a "call us for a quote" footnote.
Our sweet spot is businesses with 5–50 staff in Shropshire, Herefordshire and the Welsh Borders. Big enough to need proper IT. Small enough to want a human relationship.
Behind the mask
Hover a card to reveal the real people behind the IT. We're engineers first, but we enjoy a good pun.
How we got here
We built Fresh Tech to be the IT company we would want to hire. One that answers the phone, speaks plainly, and doesn't disappear when something goes wrong.
Giving some of it back
We designed and built a new website for Triffid Explorer Scout Unit in Ludlow, and gave it to them. No invoice: what changed hands was our time rather than anyone's money.
We should be straight about the connection: Sam is one of the unit's leaders, so this was not a cold approach. It did mean we knew exactly what the unit needed, which is usually the hard part of a project like this.
It is already doing its job. Young people have signed up to the unit after finding it through the new site, which is the only measure of success that counts here.
Ready to talk?
A 20-minute call is enough to tell you whether we're a good fit, and we'll tell you honestly if we're not.