Serving Shropshire · Herefordshire · Welsh Borders · Est. 2014Helpdesk open · avg 14 min response01584 517 234
Fresh Tech
01584 517 234Book a call →
Why trust us?

We prove it. We don't just say it.

Below you'll find our contractual guarantees, live performance data from our helpdesk (not marketing numbers, real ones), and the exact timeline of what your first month looks like.

If something doesn't add up, call me on 01584 517 234 and ask me directly. Sam, Founder

👤
Sam James
Founder & Director · Est. 2014

I started Fresh Tech because I was tired of seeing local businesses get let down by IT companies that didn't call back, charged by the ticket, and spoke in jargon. After a decade supporting businesses across Shropshire, Herefordshire and the Welsh Marches, I know what makes people hesitate: will this one actually be different?

Cyber Essentials Certified
Microsoft Partner
Dell Premier Partner
Huntress SOC Partner
5.0 Google rating
Live from helpdesk · Updated automatically
<15min
Avg first response
Last 30 days
<1min
Avg call wait
Last 30 days
<4hrs
Avg resolution
Last 30 days
5.0★
Google rating
42 verified reviews
Guarantees

Four promises. In writing.

Not marketing copy: these are contractual commitments in every client agreement.

In writing
🛡️
30-day money-back guarantee
If we're not the right fit in your first 30 days, you pay nothing. No questions, no argument. We'll even help you transition away if needed.
🔄
Zero downtime switching
We run both IT systems in parallel during handover. Your team keeps working. Most clients never notice the change happened. They just start getting faster responses.
⚡
Under 15-minute first response
Our average is well under 15 minutes for urgent issues. The live stats above come straight from our ticketing system, not from a marketing report.
📋
No lock-in tricks
12-month terms so we can invest in setting you up properly. But if it's not working, we'll part ways fairly. We keep clients by being good at the job, not by trapping them.
Scope of service

Everything off your plate

One flat monthly fee covers all of this. No per-ticket charges, no "that's out of scope" emails, no invoices you didn't see coming.

Email & Microsoft 365
Servers & networks
Printers & peripherals
Backups & disaster recovery
Antivirus & endpoint security
Domain names & DNS
Internet & phone lines
Software licences & renewals
Staff onboarding & offboarding
Vendor management (we deal with BT)
Standards & tools
Microsoft 365 Business
Email, Teams, SharePoint, OneDrive, fully managed
Cyber Essentials Certified
NCSC-backed security standard: we hold it and help you get it
24/7 Remote Monitoring
Proactive alerts: we catch problems before you notice
Encrypted cloud backup
Automatic, tested, off-site, with restores verified quarterly
Advanced endpoint protection
Next-gen AV on every device, managed centrally
Unlimited helpdesk
Phone, email, remote: no caps, no per-issue fees
Onboarding

Your first 30 days

Switching IT providers feels risky. We've done it dozens of times for businesses just like yours. Here's exactly what happens, step by step, no surprises.

The "difficult previous IT" problem

If your current provider is being awkward about handing over admin credentials or licences, we've handled that before. We can work around uncooperative providers. It's never stopped an onboarding yet.

Day 1
Discovery call
30 minutes. We listen to your situation, ask about your pain points, and tell you honestly whether we can help. No sales script.
Days 2–5
Technical audit
We scan your network, devices, security posture, and licences. You get a plain-English report of every risk we find, yours to keep regardless of whether you proceed.
Days 6–7
Proposal & agreement
Clear, itemised quote with fixed monthly pricing. You know exactly what you get before you sign. No hidden costs, no surprises on the first invoice.
Days 8–14
Credential handover
We liaise with your current provider to transfer admin access and licences. If they're awkward about it, we've dealt with that before, and we can work around them.
Days 15–21
Setup & parallel running
Monitoring, backups, security tools deployed to every device. Both systems run side-by-side so your team experiences zero downtime during the switch.
Day 22+
Go live
Your team gets a quick intro: how to reach us, what to expect. From here we handle everything in the background and you get on with running your business.
What clients say

From businesses we support

Our average client relationship is over 5 years.

★★★★★

"In healthcare, downtime isn't an option. Fresh Tech ensures our care management systems run 24/7. We've had zero unplanned outages since switching."

Vince Burmingham
Hendra Healthcare
★★★★★

"When our server failed unexpectedly, they had us back online within 2 hours. That kind of response saves us thousands in lost productivity."

Stephen Jaques
Jaques Int
★★★★★

"We have been working with Sam and the Fresh Tech team for over 5 years. The response time and service we receive is excellent."

Helen Graham
The Ludlow Nut Company
★★★★★

"Fresh Tech typically responds in under 15 minutes. It's like having my own IT department, but at a fraction of the cost."

Iain Urquhart
Advanced Pest Management
The comparison

Fresh Tech vs typical IT support

Not "us vs a named competitor", just the differences that actually matter in a support relationship.

What matters
Typical IT firm
Fresh Tech
Who answers your call
✕Call centre. Ticket queue.
✓Sam. Or Matt. By name.
Response time
✕Best efforts (usually hours)
✓Under 15 minutes, measured
Pricing model
✕Hours + callouts + extras
✓One flat per-user fee
Onboarding cost
✕£1,500–5,000 setup fee
✓No setup fee
New user setup
✕£150–300 per user
✓Included
Security training
✕£500+/year extra
✓Included
Leaving
✕Export fee, awkward handover
✓30-day notice, clean exit
Ready?

Book a call with Sam

20 minutes. No sales pitch, no obligation. Just an honest conversation about your IT and whether we're the right fit.

30-day money-back guarantee · 01584 517 234 · Mon–Fri 9am–5pm
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