Anyone can claim fast support. Here’s ours, live.
Most IT companies talk about response times. We show you ours, pulled straight from our helpdesk system and updated every day. No cherry-picked screenshots, no rounding in our favour.
Measured live. Not marketing.
The figures above come directly from our helpdesk platform, refreshed daily. Average call wait and average response time are calculated across real tickets over a rolling period: every ticket, not a hand-picked sample.
We publish them because we’re happy to be held to them. If a number ever drifts, you’ll see it here before we do anything to hide it. That’s the point of putting it in public.
Behind the numbers
No per-ticket charges and no clock-watching. Your team calls as often as they need, and the price doesn’t change.
You speak to named engineers who know your setup, not a different stranger reading a script every time.
Our public review rating reflects how this feels in practice: fast, friendly and genuinely helpful.
Want the full story on how we earn that trust? See why businesses trust us.
Put us to the test
A 20-minute call, an honest assessment of where you are, and numbers we’re happy to be measured against.
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