See how our helpdesk is performing.
The report below comes from our helpdesk system. It shows average response and call wait times when the source is available.
Helpdesk performance
- Average response, last 30 days
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- Average call wait
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Where the figures come from.
Average response time covers the last 30 days. Average call wait is supplied by the same helpdesk report. The retrieval time shows when this page fetched the report, not when the source data last changed.
If the report cannot be loaded, we show that it is unavailable. These averages describe past service and are not a guaranteed response time for an individual request.
Behind the numbers
No per-ticket charges and no clock-watching. Your team calls as often as they need, and the price doesn’t change.
You speak to named engineers who know your setup, not a different stranger reading a script every time.
Our public review rating reflects how this feels in practice: fast, friendly and genuinely helpful.
Want the full story on how we earn that trust? See why businesses trust us.
Put us to the test
A 20-minute call, an honest assessment of where you are, and numbers we’re happy to be measured against.
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