Helpdesk performance
See how our helpdesk is performing.
When verified figures are available, we show the measured queue wait together with the proportion of support calls answered by a person.
Reaching our support team
Measured historic results, not a guarantee, a resolution time or every customer's experience.
Selected customer feedback
How these numbers work
Where the figures come from.
Average queue wait measures the time from joining the support queue to a human answer, among answered calls. The answer rate includes missed and abandoned calls. The reporting period covers 28 completed UK calendar days and is shown with the figures.
Figures and selected feedback are shown only while valid and current. These are historic results, not response or resolution guarantees.
What you actually get
Behind the numbers
No per-ticket charges and no clock-watching. Your team calls as often as they need, and the price doesn’t change.
You speak to named engineers who know your setup, not a different stranger reading a script every time.
Read selected customer feedback when available, or explore our published customer stories.
Want the full story on how we earn that trust? See why businesses trust us.
See it for yourself
Put us to the test
A 20-minute call, an honest assessment of where you are, and numbers we’re happy to be measured against.
Book a 20-min call →Last reviewed May 2026 · Sam James