One team. One bill. Everything covered.
No vendor ping-pong. No finger-pointing. One accountable team for everything that runs on a wire or talks to the cloud.
Managed
IT Support
Unlimited helpdesk, proactive monitoring, on-site visits, hardware procurement and connectivity — your IT team on tap, on a flat per-user fee.
- ✓ Unlimited tickets & calls
- ✓ Same-day on-site, region-wide
- ✓ Dedicated engineer, not a queue
- ✓ Quarterly business reviews
Cyber Security
Cyber Essentials, real-time threat detection, awareness training, and the controls that keep insurers happy.
Cloud & Microsoft 365
Migrate, secure and get more from M365, SharePoint, Teams and Azure.
Strategic IT Projects
WiFi surveys, office moves, server replacements — delivered on time, no surprises.
Backup & Recovery
Immutable, tested backups so a ransomware attack is an inconvenience, not a crisis.
Why owner-managers switch to us.
Most businesses we win are leaving a national IT company. Here's what changes when you do.
Simple. Per user. Per month.
No hidden setup fees, no time-and-materials creep, no '£95/hr if it's onsite'. Pick the cover that matches your risk.
Standard
9–5 reactive support, remote-first. Everything most small businesses need to run safely and quietly.
- ✓Unlimited remote support 9–5
- ✓Microsoft 365 admin
- ✓Microsoft 365 backup
- ✓Huntress managed EDR + identity threat detection
- ✓Cyber Essentials maintenance + evidence pack
- ✓Annual technology business review
Plus
Everything in Standard plus onsite visits and proactive maintenance — for businesses that want us in the room sometimes.
- ✓Everything in Standard
- ✓Onsite support included (Welsh Borders catchment)
- ✓Monthly proactive maintenance visits
- ✓Half-yearly business review + 12-month roadmap
- ✓Priority queue placement
- ✓Same SLA as Standard
Premium
For businesses that want extended hours, project work bundled, and first-touch privilege.
- ✓Everything in Plus
- ✓8am–6pm best-effort cover
- ✓First-touch queue privilege
- ✓2 hours quarterly project work bundled
- ✓Quarterly review + vendor & licence rationalisation
- ✓20% off any block-hour work
From "we should look at IT"
to fully onboarded — in 30 days.
Discovery Call
A relaxed chat about your business and the headaches you'd like to retire.
IT Health Check
We audit security, backups and hardware. You get a plain-English report.
Onboarding Plan
A clear 30-day plan. Zero downtime. Zero finger-pointing with your old provider.
Day-to-day Support
Unlimited helpdesk, proactive monitoring, quarterly reviews. No surprise bills.
Strategic Reviews
Roadmaps, budgets and projects to keep your IT three steps ahead.
Real businesses. Real saves.
Three recent missions. Concrete numbers, not corporate fluff.
Securing the Supply Chain
Achieved Cyber Essentials Plus & Reliable Operations.
Licence Audit for a Luxury Brand
Saved over £10,000/year & Simplified Management.
IT Upgrade for Food Production
High-performance upgrade with zero production loss.
42 five-star reviews. Counting.
"A big shout out to Sam James at Fresh Tech for literally swooping in to rescue my computer from being hacked within seconds. Thank goodness I outsource to companies who know what…"
"Fresh Tech's proactive approach has been particularly beneficial for Pearce Cycles. Not only do they resolve our current issues efficiently, but they also anticipate potential…"
"From day one, the team at Fresh Tech has been consistently reliable and responsive. They are always just a call or email away, ready to tackle any IT issue we encounter."
"We wholeheartedly recommend Fresh Tech to any business looking for reliable, expert, and friendly IT support. Their service has not just been a support function but a key driver…"
"We have been working with Sam and the Fresh Tech team for over 5 years and in that time we have always found them to be very helpful and professional. The response time and service we receive is excellent."
We probably know your software.
Over a decade of getting the quirks right. We talk to your case-management vendor, your practice software vendor, your shop-floor MES — so you don't have to.
Solicitors & Legal
Free guideDocument security, SRA-aligned compliance and the case-management integrations you actually use.
Accountants
Free guideIris, Sage, CCH, QuickBooks — secure remote desktops and watertight client data handling.
Manufacturing
Free guideShop-floor connectivity, ERP support and disaster recovery for production-critical systems.
Healthcare & Clinics
Free guideDSP Toolkit-aligned security and reliable systems for clinical software.
Agriculture & Estates
Free guidePatchy broadband sorted, fleet-wide laptops and farm-office systems that survive Welsh weather.
Charities & Education
Free guideAffordable, donor-friendly IT — including the Microsoft non-profit licensing nobody tells you about.
Local. Properly.
Onsite usually means same-day across these towns. We don't take on clients we can't serve properly — for most that means within an hour of Ludlow. We'll always tell you straight.
The bit before you ring.
How quickly can we switch from our current IT provider?
Do we sign a long contract?
What's actually included in 'unlimited support'?
Are you really local?
Can you replace our existing IT person?
Got an
IT headache?
One call. We'll tell you whether we can help, what it'll cost, and how fast — in plain English. If we're not the right fit we'll point you to someone who is.