Friendly, expert IT support for businesses across Shropshire, Herefordshire and the Welsh Borders. From £40 per user, per month. No 3-year lock-ins. On-site by lunchtime.
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Performance from the helpdesk
What we do
Unlimited helpdesk, proactive monitoring, on-site visits, hardware procurement and connectivity: your IT team on tap, on a flat per-user fee.
Cyber Essentials, real-time threat detection, awareness training, and the controls that keep insurers happy.
See how it worksMigrate, secure and get more from M365, SharePoint, Teams and Azure.
See how it worksWiFi surveys, office moves, server replacements, delivered on time, no surprises.
See how it worksImmutable, tested backups so a ransomware attack is an inconvenience, not a crisis.
See how it worksUs vs the others
Honest pricing
9–5 reactive support, remote-first. Everything most small businesses need to run safely and quietly.
from£40/user/month
Everything in Standard plus onsite visits and proactive maintenance, for businesses that want us in the room sometimes.
from£60/user/month
For businesses that want extended hours, project work bundled, and first-touch privilege.
from£90/user/month
Need a custom quote? 50+ users, multiple sites, or a regulated sector? Talk to Sam
Not ready for fully managed? Foundation Monitoring gives you 24/7 monitoring, Huntress EDR and patching, from £10/device. See Foundation
How we work
A relaxed chat about your business and the headaches you'd like to retire.
We audit security, backups and hardware. You get a plain-English report.
A clear 30-day plan, coordinated with your old provider.
Unlimited helpdesk, proactive monitoring and regular reviews.
Roadmaps, budgets and projects to keep your IT three steps ahead.
Proof, not promises
Achieved Cyber Essentials Plus & Reliable Operations.
Read the missionSaved over £10,000/year & Simplified Management.
Read the missionHigh-performance upgrade with zero production loss.
Read the missionIn their own words
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“We have been working with Sam and the Fresh Tech team for over 5 years and in that time we have always found them to be very helpful and professional. The response time and service we receive is excellent.”
Sectors we know
Document security, SRA-aligned compliance and the case-management integrations you actually use.
Explore Sector guideIris, Sage, CCH, QuickBooks: secure remote desktops and watertight client data handling.
Explore Sector guideShop-floor connectivity, ERP support and disaster recovery for production-critical systems.
Explore Sector guideDSP Toolkit-aligned security and reliable systems for clinical software.
Explore Sector guidePatchy broadband sorted, fleet-wide laptops and farm-office systems that survive Welsh weather.
Explore Sector guideAffordable, donor-friendly IT, including Microsoft non-profit licensing.
ExploreWhere we work
Browse by county: IT Support Shropshire · Herefordshire · Worcestershire · Powys
Specialist sectors: ask us about UK-wide support for biogas, healthcare and legal compliance. Ask about your location
Common questions
Most clients are fully onboarded in 30 days. We do the heavy lifting and coordinate directly with your outgoing provider, so you can focus on your business.
Managed services are 30-day rolling unless your signed Proposal says otherwise. You can give 30 days' written notice, and if you end within the first 30 days we refund the first month. Your signed Proposal prevails. Read the current terms of business.
Helpdesk tickets, phone calls, screen-share sessions, on-site visits within our region, monitoring, patching and regular reviews. We invoice on outcomes, not minutes; there's no meter running.
Yes. Our office is in Ludlow and we support businesses across the Welsh Borders.
Often, yes. We can also work alongside an existing internal hire as their senior team.
One call. We will tell you whether we can help, what it will cost, and how fast, in plain English. If we are not the right fit we will say so.
