IT Support for Education Providers
Independent schools and training providers face a unique challenge: delivering the technology experience that students and parents expect, meeting rigorous safeguarding and compliance requirements, and doing it all without the IT budgets and dedicated teams that large academy chains enjoy. Fresh Tech provides specialist support for education organisations that want reliable, secure technology without academy-scale overhead.
Designed for businesses with 5+ staff who value technology as a business enabler.
The IT Challenges You Face
We understand the specific technology pressures in your sector
Safeguarding Requirements
Web filtering, monitoring, and content controls that satisfy ISI (Independent Schools Inspectorate), Ofsted, and KCSIE (Keeping Children Safe in Education) requirements. Inspectors expect evidence that you're actively monitoring and filtering internet access, maintaining logs, and that your Designated Safeguarding Lead has appropriate oversight of online activity. Getting this wrong isn't just a compliance failure - it's a child protection failure.
Mixed User Base
Staff, students, parents, governors, peripatetic teachers, exam invigilators - all with different access needs, different devices, and different levels of technical ability. A teacher needs full access to the school network. A student needs filtered, monitored access. A parent needs the communication portal. A governor needs board papers. Managing these access levels securely and practically is a constant challenge.
Classroom Technology
Interactive displays, student devices (school-owned or BYOD), learning platforms, virtual learning environments, online exam systems - technology that should aid teaching but often frustrates teachers when it doesn't work reliably. The IT should be invisible in the classroom, not the reason a lesson plan falls apart because the display won't connect or the Wi-Fi drops out.
Limited IT Resources
Most independent schools don't have full IT departments. The 'IT person' is often a teacher with an interest in technology, or a part-time technician who's also responsible for maintaining the building. Support requests pile up, strategic projects never happen, and the technology gradually falls behind what parents and students expect for their fees.
How Fresh Tech Helps
Practical solutions designed for your industry
Safeguarding Compliance
Web filtering, real-time monitoring, and comprehensive logging that satisfies ISI, Ofsted, and KCSIE requirements. We implement age-appropriate filtering that protects students while still allowing teachers to access the resources they need. Your DSL gets clear, actionable alerts - not a firehose of false positives. We provide the evidence documentation that inspectors request.
Education Microsoft 365
Microsoft offers free or heavily discounted A1/A3/A5 licensing for eligible educational institutions. We help you access these programmes, configure Teams for classroom use, set up SharePoint for teaching resources, deploy OneDrive for student and staff files, and manage devices via Intune - all with appropriate safeguarding controls and access boundaries between staff and student environments.
Classroom Technology Support
Interactive displays, wireless presentation systems, student device management - technology that helps teaching rather than hindering it. We ensure your classroom tech works reliably, Wi-Fi coverage handles 30 devices per room without dropping out, and teachers can start a lesson without spending 10 minutes fighting the projector.
Parent & Community Communication
Secure portals for parent communication, school calendar integration, report distribution, and governor access to board papers - with appropriate access boundaries that maintain safeguarding. We configure systems that are easy for parents to use (reducing admin burden on reception staff) while keeping student data properly segmented.
Independent schools deserve enterprise IT at education pricing
Fee-paying parents expect a technology experience that reflects the premium they're paying. Students need preparation for a digital world. Teachers need tools that enhance their pedagogy, not hinder it. And inspectors expect evidence that you're meeting safeguarding and data protection requirements. All of this needs to happen without the six-figure IT budgets that large academy chains command.
What we do for schools
We manage the entire technology estate - network infrastructure, staff and student devices, classroom displays, printing, email, file storage, safeguarding compliance, and day-to-day helpdesk support. We become the IT department that most independent schools can't justify hiring - experienced, proactive, and available when things go wrong during a lesson.
The safeguarding obligation
KCSIE (Keeping Children Safe in Education) places specific responsibilities on schools regarding online safety. Inspectors will ask: What web filtering do you use? How do you monitor student online activity? What happens when the filter flags a concern? How quickly does the DSL receive alerts? We implement and manage these systems so you can answer every question with confidence.
Student device management - controlled without being controlling
Whether your school provides devices or operates a BYOD (Bring Your Own Device) programme, Microsoft Intune allows us to manage what happens on the school network without intruding on personal use outside school hours. School apps, filtering, and policies apply when the student is on campus; personal use at home is their own business. It's the balance that parents and students expect.
Microsoft education licensing - the savings are significant
Microsoft offers free Office 365 A1 licensing for eligible schools, and deeply discounted A3/A5 tiers. Many independent schools we speak to are paying commercial rates for software they could access through education programmes. We help you apply, migrate, and configure - the annual savings often cover a significant portion of our support fees.
Training providers and commercial education
We also support commercial training providers, tutoring businesses, and adult education organisations. Similar needs for learner data protection, platform reliability, and professional presentation - but often with different compliance frameworks (e.g., Ofqual, ESFA) that we help you manage.
Frequently Asked Questions
Common questions from businesses in your sector
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Email support@fresh-tech.uk or call 01584 517 234 for urgent help.