Connectivity Failure
If the broadband drops, card terminals go offline and queues build instantly. For most retailers a single afternoon of downtime is real lost revenue and frustrated customers who walk out.
We work with retail & distribution
IT Support for Retail & Distribution
When the tills can't take payment, you're losing money every second. Retail and distribution IT has to keep card payments flowing, warehouse scanners connected and stock synced across every site - without ever putting cardholder data at risk. Fresh Tech keeps retailers, wholesalers and distributors trading across Shropshire, Herefordshire, Worcestershire and the Welsh Borders with resilient connectivity and PCI-ready networks.
What retail & distribution deal with
We know your problems
These aren't hypothetical; they're the issues we fix every week.
PCI Compliance
Handling card data means strict network segmentation and security controls - get it wrong and you risk fines and losing the ability to take payments. Many small retailers don't realise their flat network already breaches PCI-DSS.
Warehouse Dead Zones
Metal racking, high ceilings and concrete create WiFi black holes where handheld scanners drop out mid-pick, slowing dispatch and creating stock errors that ripple through the day.
Multi-Site Management
Updating prices, stock and devices across several shops or depots is a logistical headache when every site is managed separately, and inconsistent setups make every support call slower.
What we do for you
How we solve them
4G/5G Payment Failover
Our routers switch to mobile data automatically the instant the broadband line fails, keeping card terminals and back-office systems online so you never stop trading.
PCI-Ready Network Segmentation
We isolate payment terminals on their own secure network, completely separate from guest WiFi and back-office systems, and configure firewalls to meet PCI-DSS via our Cyber Security service.
Warehouse WiFi That Works
We design high-density UniFi networks built for racking, ceilings and interference, so scanners and tablets stay connected from goods-in to dispatch. See Strategic Projects.
Centralised Multi-Site Management
Manage every shop and depot from a single dashboard - push updates, monitor connectivity and onboard new sites consistently, with one team that knows your whole estate.
Questions from retail & distribution
Specific to your sector
Do you support our EPOS or till system?+
We support the network, connectivity and infrastructure your EPOS runs on, and we work alongside your till vendor for application-specific issues. In practice that means we keep the system online and fast, and coordinate with the vendor when the software itself needs attention.
What happens if our broadband goes down - can we still take payments?+
Yes. We deploy routers with automatic 4G/5G failover, so if the fixed line is cut your card terminals and key systems switch to mobile data within seconds and you keep trading.
How do you keep us PCI compliant?+
We segment payment terminals onto their own isolated network, keep them away from guest and back-office traffic, and configure firewalls and access controls to meet PCI-DSS. We also guide you through the self-assessment.
Can you manage IT across multiple shops or depots?+
Yes. We manage connectivity, devices and updates across all your sites centrally from one dashboard, with consistent setups that make support faster and onboarding a new site straightforward.