We work with veterinary
IT Support for Veterinary Practices
A modern vet practice runs on its Practice Management System and digital imaging - and both fall over the moment the internet wobbles or the network gets congested. Fresh Tech keeps clinics running from consult room to theatre across Shropshire, Herefordshire and the Welsh Borders: fast access to X-rays, a rock-solid connection for cloud PMS, and client WiFi safely walled off from patient data.
5+
Staff: typical client size in veterinary
What veterinary deal with
We know your problems
These aren't hypothetical; they're the issues we fix every week.
Cloud PMS Performance
Cloud practice management systems like Merlin, RxWorks and ezyVet need stable, low-latency internet. When the connection stutters, consults stall, the system locks up, and your team is left apologising to a waiting room full of clients.
Large Imaging Files
Digital X-ray and ultrasound (DICOM) files are huge and quickly saturate an under-spec network, making images crawl to open just when the vet needs them in the consult or theatre.
Client WiFi vs Clinical Data
Clients expect waiting-room WiFi, but they should never share the network that holds patient records and payment terminals. A flat network puts your clinical data one weak password away from the public.
Clinical Uptime
When systems are down, patients can't be checked in, histories can't be pulled and theatre lists slip. Clinical uptime has to come first, which means proactive monitoring rather than reactive fixes.
What we do for you
How we solve them
Fast Image Access
We set up fast local or hybrid storage for instant access to X-rays and scans, with secure overnight cloud backup so images are both quick to open and safely protected.
Resilient Internet
We connect a backup internet line with automatic failover, so if one connection drops the other takes over and your cloud PMS stays online when it matters most. See Cloud Solutions.
Isolated Client WiFi
Branded, fully isolated guest WiFi for pet owners that keeps them completely off your clinical network and payment systems, configured via our Strategic Projects and Cyber Security work.
Prioritised Practice Support
Our Managed IT Support prioritises clinical uptime - most issues are fixed remotely in minutes, and we know that 'internet down' means 'patients can't be seen'.
Questions from veterinary
Specific to your sector
Other sectors we support