The Hidden Costs of Break-Fix
Break-fix looks cheaper on paper because you only see the direct repair costs. But the real cost includes:
- Downtime - Every hour your systems are down costs productivity. A 20-person office losing half a day to a server outage costs roughly £3,000-5,000 in lost productivity.
- Staff time - Who in your team is spending time troubleshooting IT issues, calling providers, and managing updates? That's time not spent on revenue-generating work.
- Security gaps - Without proactive patching, monitoring, and security management, break-fix businesses are significantly more likely to suffer a breach. The average cost of a UK SMB breach is £8,460 (DCMS 2024).
- Opportunity cost - Without strategic IT planning, you miss opportunities to improve efficiency, reduce costs, and enable growth through technology.
When Managed IT Pays for Itself
Our clients typically see their managed IT investment pay for itself through:
- Fewer incidents - Proactive monitoring and maintenance reduces support tickets significantly
- Faster resolution - Priority response means minutes of disruption, not hours or days
- Better security - Layered security including MFA, EDR, and application control prevents costly breaches
- Strategic improvements - We identify opportunities to reduce costs, improve workflows, and eliminate inefficiencies
Choosing the Right Managed Provider
Not all IT providers are the same. Watch out for:
- Multi-year lock-ins (we use straightforward 12-month agreements)
- 'Per-device' pricing that penalises growth
- Outsourced helpdesks (we use our own in-house team)
- Hidden charges for 'out of scope' work
- No transparency on what tools they use or what they're actually doing
See our pricing page for transparent, straightforward managed IT pricing.
