Where Are My Files? How We Solved SharePoint's Biggest Frustration

Your team is paying for SharePoint but nobody can find their files. New starters waste days asking where things are. We built something to fix it.

Every week, we hear the same complaint from businesses using Microsoft 365: 'My staff can't find their files.'

They're paying for SharePoint. They've set up Teams. They've got OneDrive. But nobody knows where anything is. New starters spend their first week asking 'where's the HR folder?' Staff changing roles either lose access to files they need or keep access to things they shouldn't.

We finally solved it.

The Problem Microsoft Won't Fix

Here's the frustration: Microsoft gives you brilliant tools, but they don't connect them properly.

• SharePoint stores your team files beautifully.
• OneDrive syncs files to people's laptops.
• Microsoft 365 groups control who can access what.

But there's no bridge. No way to say 'when someone joins the Marketing team, give them a shortcut to the Marketing files.'

You're left with three bad options:

1. Train everyone to navigate SharePoint manually (they won't)
2. Email links around every time someone asks (we become a link-forwarding service)
3. Give everyone access to everything (goodbye security)

What We Built

We developed a custom solution that runs invisibly in the background. When a staff member logs in, the system:

1. Checks what teams they belong to
2. Creates OneDrive shortcuts to the relevant SharePoint folders
3. Removes shortcuts when they leave a team

Join the Marketing team on Monday? By Tuesday morning, the Marketing folder appears in your OneDrive.

No training needed. No clicking through SharePoint. No support tickets. It just works.

The Result

Before:

• Constant 'where are my files' support requests
• New starters taking days to get set up
• Staff keeping access to files after changing roles
• Us acting as a human file directory

After:

• Zero file location requests
• New starters productive from day one
• Access automatically updates with role changes
• Support time freed up for actual problems

The client's verdict: *'Our staff can actually find their files now. We used to spend hours every week just pointing people to folders - that's completely stopped.'*

Is This Your Problem Too?

If your team is struggling to find files in SharePoint, or you're constantly helping people navigate to the right folders, this solution might be exactly what you need.

It works with your existing Microsoft 365 setup and security groups - no migration needed.

See the full case study or get in touch** to discuss whether this could work for your business.