We work with manufacturing & engineering

IT Support for Manufacturing & Engineering

Manufacturing businesses can't afford IT that fails. Every minute an ERP system is down, trucks can't be dispatched. Every hour a CNC machine sits idle waiting for a file, your production schedule slips. You need IT support that understands shop floor environments, integrates office systems with production, and keeps everything running during shifts - not just 9-to-5. Fresh Tech supports manufacturers and engineering firms across the Midlands with 10-200 staff.

What manufacturing & engineering deal with

We know your problems

These aren't hypothetical; they're the issues we fix every week.

Production Continuity

IT failures that stop production lines cost thousands per hour - and the knock-on effects ripple through your delivery schedule for days. Consumer-grade routers drop connections to your ERP mid-transaction. Unmonitored servers fill their disks overnight and crash before the morning shift arrives. You need proactive monitoring that catches issues before they stop production, not reactive firefighting after the damage is done.

Shop Floor Networking

Automated machinery, barcode scanners, IoT sensors, and production terminals all need reliable network connectivity - but metal racking, thick walls, and electromagnetic interference from heavy machinery create WiFi dead zones that cause scanners to drop out and data to lag. Standard office networking equipment isn't designed for industrial environments.

Business Management Systems

Sage 200, SAP Business One, Epicor, SYSPRO - your business runs on these systems and they must work reliably. When your ERP is slow, stock counts are wrong, or your MRP run takes 4 hours instead of 40 minutes, production planning becomes guesswork. These systems need properly specced servers, optimised databases, and proactive maintenance.

Supply Chain Security

Tier 1 customers - particularly in defence, aerospace, automotive, and food - increasingly demand Cyber Essentials certification and security questionnaires from their suppliers. Losing a major contract because you can't demonstrate basic cybersecurity isn't a hypothetical risk; we've seen it happen to firms in this region.

What we do for you

How we solve them

Industrial Network Design

We design and install Ubiquiti UniFi networks that work in industrial environments - high-density WiFi with access points rated for dust and temperature extremes, PoE switches in comms cabinets, and proper VLAN segmentation that keeps shop floor devices isolated from your office network. Your CNC machines can communicate without exposing your accounts system to risk.

ERP & Business Software Support

We support the infrastructure running Sage 200, SAP Business One, Epicor, and similar systems - server performance tuning, database optimisation, backup scheduling, and the Windows Server environment they depend on. When your MRP run is taking too long or your stock module is lagging, we diagnose whether it's a hardware bottleneck, a network issue, or a database that needs maintenance.

CAD/CAM Workstations

We spec and supply Dell Pro Max (formerly Precision) workstations with ISV-certified NVIDIA RTX Pro GPUs, correctly configured for SolidWorks, AutoCAD, Inventor, Revit, and similar engineering software. We match the processor, GPU, and memory to your actual workload so your engineers aren't waiting for renders or struggling with large assemblies.

Supply Chain Compliance

Cyber Essentials certification and security documentation that satisfies major customer audits. We handle the technical implementation - patching, access control, firewall configuration, device management - and guide you through the assessment. Every Fresh Tech client to date has passed first time, so you won't lose a contract because of a failed audit.

Questions from manufacturing & engineering

Specific to your sector

Do you support shop floor systems?
We support the IT infrastructure that connects to production - networks, servers, workstations, WiFi, and the integration between office and shop floor. For machine programming and PLC-specific support, we work alongside your equipment suppliers to ensure the infrastructure side is solid.
Can you support CAD/CAM workstations?
Yes - we spec and support Dell Pro Max workstations (formerly Precision) for SolidWorks, AutoCAD, Inventor, Revit, and similar software. We understand GPU certification requirements, multi-monitor setups, and the memory demands of large assemblies.
What about our Sage/SAP system?
We support the servers and infrastructure running Sage 200, SAP Business One, Epicor, and similar systems - performance tuning, backup, patching, and troubleshooting. For application-level issues (reports, modules, customisation), we coordinate with your software vendor or implementation partner.
How do you handle shift patterns?
Our monitoring runs 24/7 as standard, catching critical issues even during night shifts. Standard helpdesk covers business hours, but we offer extended support options for shift-based operations where out-of-hours engineer availability is essential.
Do manufacturers need Cyber Essentials?
Increasingly yes - especially if you're in a supply chain for defence, aerospace, automotive, or food production. Major OEMs and Tier 1 customers are demanding it from their suppliers. We've helped several manufacturers in this region achieve certification specifically to retain or win contracts.

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