IT Glossary
Technology is full of acronyms and jargon. We believe you shouldn't need a computer science degree to understand what your IT company is talking about. Here's our plain English guide to the terms that matter for your business.
EDR (Endpoint Detection & Response)
Is antivirus enough?
The risk: Traditional AV misses 60% of modern attacks.
What we do: EDR watches for behaviour, stopping ransomware instantly.
Application Control (Ringfencing)
Who controls what runs?
The risk: Users can accidentally run malware or bad scripts.
What we do: We block everything by default. Only approved apps can run.
RMM (Remote Monitoring & Management)
How do you fix things so fast?
The risk: Waiting for things to break causes downtime.
What we do: We fix issues in the background before you notice them.
SIEM (Security Information & Event Management)
Who watches the logs?
The risk: Hackers can hide in your logs for months without you knowing.
What we do: SIEM collects logs from everywhere and alerts us to anomalies.
MDM (Mobile Device Management)
What if a phone is lost?
The risk: Company data on a lost phone is a GDPR breach.
What we do: We can remotely wipe corporate data without touching personal photos.
VPN (Virtual Private Network)
Do I need a VPN to work remotely?
The risk: Without encryption, data on public WiFi was exposed to eavesdroppers.
What we do: Modern cloud apps are encrypted by default. VPNs are now mainly for accessing on-premise servers.
ZTNA (Zero Trust Network Access)
What replaces traditional VPN?
The risk: VPNs grant full network access once connected - one compromised device exposes everything.
What we do: Zero Trust verifies every connection, granting only the specific access needed, continuously.
Want to Go Deeper?
Each of these technologies has a dedicated explainer page with detailed information on how it works, why it matters, and how we deploy it for your business.
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