IT Glossary

Technology is full of acronyms and jargon. We believe you shouldn't need a computer science degree to understand what your IT company is talking about. Here's our plain English guide to the terms that matter for your business.

EDR (Endpoint Detection & Response)

Is antivirus enough?

The risk: Traditional AV misses 60% of modern attacks.

What we do: EDR watches for behaviour, stopping ransomware instantly.

Application Control (Ringfencing)

Who controls what runs?

The risk: Users can accidentally run malware or bad scripts.

What we do: We block everything by default. Only approved apps can run.

RMM (Remote Monitoring & Management)

How do you fix things so fast?

The risk: Waiting for things to break causes downtime.

What we do: We fix issues in the background before you notice them.

SIEM (Security Information & Event Management)

Who watches the logs?

The risk: Hackers can hide in your logs for months without you knowing.

What we do: SIEM collects logs from everywhere and alerts us to anomalies.

MDM (Mobile Device Management)

What if a phone is lost?

The risk: Company data on a lost phone is a GDPR breach.

What we do: We can remotely wipe corporate data without touching personal photos.

VPN (Virtual Private Network)

Do I need a VPN to work remotely?

The risk: Without encryption, data on public WiFi was exposed to eavesdroppers.

What we do: Modern cloud apps are encrypted by default. VPNs are now mainly for accessing on-premise servers.

ZTNA (Zero Trust Network Access)

What replaces traditional VPN?

The risk: VPNs grant full network access once connected - one compromised device exposes everything.

What we do: Zero Trust verifies every connection, granting only the specific access needed, continuously.

Want to Go Deeper?

Each of these technologies has a dedicated explainer page with detailed information on how it works, why it matters, and how we deploy it for your business.

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