Our support emails have a new look.

What's changed

Our emails are now deliberately plain. No heavy images, no marketing footers, no tracking. Plain emails get through spam filters reliably, load instantly on any device, and are easier to read with assistive tech. For a support email, that beats looking flashy.

You also get a better portal at my.fresh-tech.uk: raise a ticket, see exactly where it's up to, add screenshots, and browse your history any time. Signing in for the first time is with your work email address.

Your ticket references may look different from the old ones. If you had a ticket open with us during the switch, you'll have received a note on it with the new reference. Just reply as normal.

What hasn't changed

How you reach us: support@fresh-tech.uk or 01584 517 234, Mon–Fri 9–5. Same people, same response targets, same service.

"Is this email really from you?"

Good instinct: always worth checking. Genuine Fresh Tech support emails only ever come from support@fresh-tech.uk, and only ever link to fresh-tech.uk or my.fresh-tech.uk. If anything feels off, don't click. Call us on 01584 517 234 and we'll confirm.