Managed IT Support

Your Outsourced IT Department.

We don't just fix broken computers; we manage your entire technology setup. Using Microsoft Intune (included in Business Premium), we automate patching for apps like Chrome and Adobe. This reduces security risks and stops annoying update pop-ups, meaning fewer support tickets for your team.

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Why Choose Fresh Tech?

No long-term tie-ins required
Local engineers, rapid response
Proactive monitoring included

Hiring Internal IT vs. Fresh Tech Alliance

The Old Way

1 Internal IT Hire

£48,000+ / yr

Source: Payscale UK Average IT Manager Salary

Single point of failure (Sickness/Holiday)
Limited skillset (One person's knowledge)
Tools (RMM/AV) cost extra

High Cost

The Smart Way

Fresh Tech Alliance

Lower Investment

Fixed Monthly Fee

More Value: Enterprise tools included
More Knowledge: A full team of experts
Redundancy: Never off sick, never on holiday

Smart Value

"Compare the green bar to the red bar. That is smart business."

The Problem

Relying on 'break-fix' support means you only see an IT engineer when something is already broken and costing you money. Downtime destroys productivity.

The Fresh Tech Fix

We flip the model. We monitor your systems 24/7 to catch issues before they disrupt your day. When you do need help, our local team answers in minutes, not days. We guarantee uptime.

Service Features

What's included in the package.

Unlimited Helpdesk

Call, email, or chat. No ticking clock.

Whether it's a forgotten password or a server outage, your team can contact our helpdesk as much as they need. We don't charge by the hour, so you never have to hesitate to ask for help.

Zero Touch Setup

Laptops ready out of the box.

Using the power of Microsoft Intune (part of Business Premium), we configure laptops before they even arrive. Your staff just log in, and their apps, email, and security policies appear automatically. See our Hardware Procurement service for device options.

Business Continuity

We prioritise Uptime over everything.

Our RMM (Remote Monitoring) agents sit on your devices 24/7. They alert us to low disk space or failing hard drives instantly. We often deploy scripts to fix these issues in the background without you ever being interrupted.

Automated Patching

We use vulnerability management tools to automatically patch Windows and 3rd party apps. This closes security holes fast, reducing the risk of a breach and supporting your Cyber Essentials compliance.

The Managed Model

With our fixed-fee model, we only make a profit when your systems are running perfectly. This incentivises us to fix the root cause, not just apply a sticky plaster.

No Scripted Robots

Our helpdesk is staffed by local engineers who know your name and your setup. We don't use scripts. We use common sense.

Remote Wipe & Lock

Lost a laptop? We can issue a command to instantly lock or wipe the device the next time it connects to the internet.

See It In Action

Accountants

Tax Season Without the Tech Stress

Zero downtime during January tax rush.

Read case study →

Professional Services

Hybrid Working for Creative Teams

Seamless remote access to large project files.

Read case study →

Is Your Team Ready for Remote Work?

Take our 2-minute assessment to find out if your IT supports flexible working.

Can Your Team Work From Anywhere?

Find out in 2 minutes with our Remote Work Readiness Check.

Whether it's working from home, a client site, or during an office emergency — modern businesses need flexibility. Find out if your IT setup supports it.

Cloud Access

Security

Collaboration

Common Questions

Specific answers about this service.

Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (Closed Weekends & Bank Holidays). We offer extended hours and 24/7 emergency support for Elite clients.

Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!

We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.

You can call our helpdesk directly, email, or log a ticket through our client portal. Most clients prefer to call or email - we respond to both quickly.

We typically work with businesses between 5 and 100 employees. Smaller than 5 is often better served by ad-hoc support. Larger than 100 often has in-house IT and may need us for specific projects.

Signal for Help

Ready to banish tech headaches? Fill out the form or book a chat directly. We respond faster than a speeding bullet (usually under 15 minutes).

✓ Trusted by local businesses for over 10 years

Thinking of switching providers? See how easy it is

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01584 517 234

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Existing Client?

Email support@fresh-tech.uk or call 01584 517 234 for urgent help.