Contact HQ

Our standard helpdesk is open 9:00 AM to 5:00 PM, Monday to Friday (Closed Weekends & Bank Holidays). We offer extended hours and 24/7 emergency support for Elite clients.

Yes. Our 'Managed Onsite' plans include unlimited onsite visits for issues that can't be fixed remotely. We love seeing our clients face-to-face!

We primarily support businesses in Shropshire, Herefordshire, Worcestershire, and Powys. Our main hubs are Ludlow, Shrewsbury, Hereford, and Telford.

You can call our helpdesk directly, email, or log a ticket through our client portal. Most clients prefer to call or email - we respond to both quickly.

We typically work with businesses between 5 and 100 employees. Smaller than 5 is often better served by ad-hoc support. Larger than 100 often has in-house IT and may need us for specific projects.

No. We handle the entire process. We talk to your old provider, get the passwords, and migrate everything. You don't have to have awkward conversations.

Rarely. We plan the transition carefully to ensure your email and systems stay online throughout the handover.

Typically 2-4 weeks from signing to full handover. We never rush - we'd rather do it right.

We've dealt with this before. We know how to reset passwords, prove domain ownership, and gain access without their help if necessary.

Just access to your Microsoft 365 admin portal, a list of your devices, and 30 minutes for a kickoff call. We handle the rest.