Privacy

Privacy Policy – Fresh Tech

Privacy Policy

Last Updated: 31/01/2025

Table of Contents

1. Introduction

Welcome to Fresh Tech’s Privacy Policy. This page explains how we collect, use, and protect your personal data when you visit our website or use our services. We are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect the following types of data:

  • Contact Information: When you fill out a form to inquire about our services, we collect your name, email address, phone number, and any other details you provide.
  • Website Usage Data: Through Google Analytics, we collect non-identifiable information such as your IP address, browser type, and pages visited.

3. How We Use Your Data

We use your data for the following purposes:

  • To respond to your inquiries and provide information about our services.
  • To improve our website and services using analytics data.
  • To manage your account and maintain our relationship with you.

We process your data based on legitimate interest, as it is necessary for providing our services and improving your experience on our website.

5. Data Sharing and Third Parties

We do not share your personal data with third parties except for the following:

  • GoHighLevel: When you submit a form, your data is stored in GoHighLevel, our CRM platform. GoHighLevel is certified under the EU Data Privacy Framework and complies with UK GDPR. You can view their privacy policy here.
  • Analytics Providers: We use Google Analytics to track website usage. This data is anonymised and non-identifiable.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you no longer have an active relationship with us, we will delete your data unless we are legally obligated to retain it.

7. Data Security

We take data security seriously and implement appropriate measures to protect your data, including encryption (SSL) and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and stored in the United States through GoHighLevel. GoHighLevel complies with the UK GDPR and is certified under the EU Data Privacy Framework. For more information, please refer to their privacy policy.

9. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data.
  • Restriction: Request restriction of processing.
  • Data Portability: Request transfer of your data to another provider.
  • Objection: Object to processing based on legitimate interest.

To exercise these rights, please contact us at support@fresh-tech.uk or call 01584 517234.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Calendly: To schedule appointments.
  • Facebook Pixel: To track ad performance.
  • Google Analytics: To analyse website usage.
  • Cloudflare: To enhance website security and performance.

You can manage your cookie preferences through your browser settings.

11. Microsoft Teams App

Our Microsoft Teams app allows clients to access our helpdesk portal using Single Sign-On (SSO) with their Microsoft 365 credentials. The app does not store or process personal data; it simply facilitates secure access to our portal. No additional data is collected or shared through the app.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer:

Email: sam.james@fresh-tech.uk

Phone: 01584 517234