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About2020-08-24T12:29:43+01:00

Our Story

We Are FRESH

Fresh Tech is a Computer Repair and IT Support company based in North Herefordshire and South Shropshire. Founded in Ludlow in 2014 by Sam James, we have continued to grow and expand since.

In 2020 we rebranded to Fresh Tech to fit in with our expanding role of not just PCs but everything tech that runs your business.

Based in Ludlow, with a remote team, we are able to provide a flexible and efficient service to Businesses in the immediate and surrounding areas and even further afield. Adopting the latest technologies in remote support and remote monitoring and management, as well as on-site visits, technology review meetings and budget planning, Fresh Tech will be your port of call for Business IT and Technology partnership.

Sam James
Sam JamesDirector
Sam, a Computer Science graduate with years of experience in the field prior to founding Fresh Tech.
Ashley
AshleyHelpdesk Leader
Experienced and versatile with all things Desktop OS all the way up to Server 2019 and networking. Ashley enjoys building a great rapport with clients, to ensure that no matter what the query, they are never afraid of picking up the phone.
Lewis
LewisTechnician
Once a datacentre engineer, his talents were clear to see from day one. Lewis will be the first to admit he is a Linux guy at heart and Windows second, but based on his troubleshooting and resolutions, you wouldn’t know it.
Aaron
AaronTechnician
Aaron has recently completed his VMWare courses and is looking to certify to add to his 3rd line resume. Having worked with Ashley previously, their work relationship is a great tag team for any issue.
Joseph
JosephTechnician
Was once a professional gamer, before he made the move into Corporate IT. Joseph enjoys to demonstrate his server based knowledge which he continues to add to.

We have used Fresh PCs for all of our IT maintenance and systems since 2015. We have been totally satisfied with their service delivery, response to any issues raised and have welcomed their advice which has been freely given to assist us in developing the systems to meet our current and future needs.

Vince, Residential Home

Great IT company who offer fast and friendly support. Would recommend to businesses small and large.

Chris, Estate Agency

Great advice as ever.

Julia, Recruitment Agency

Tech

Lovers

With an emphasis on preventative techniques, we want to limit the amount of downtime you experience. We have IT Support Packages available, providing all the IT Support you need at one fixed monthly price, so you can really control, predict and ultimately decrease your monthly spend on IT related problems. Stop investing in downtime, slow response and robotic call centres.

We know IT can be confusing, especially if you don’t have the knowledge on how to tackle those tough issues. Here at Fresh Tech we’ll fix those frustrating, hard to handle problems so you don’t have to. At the drop of an email, or the dial of a number, professional help will always be moments away.

Frequently Asked Questions

How much does monthly IT support cost?2020-08-24T13:23:54+01:00

It depends. That’s not a very useful answer we agree but we can certainly help guide you with rough pricing and what can increase/decrease the cost. IT Support and Service companies typically have 3 ways of pricing for support:

  • Per User
  • Per Device
  • A mixture of the above

The good news is that generally the more users, the more devices or the more complex your setup the higher the cost will be. And yes, the lower the users, devices and the simpler the setup the lower the price should be. Some companies bundle a lot of services together and others keep it barebones and charge separately for everything.

Our support packages are based on a per user basis and have been streamlined to keep the entry level price as low as possible, to which additional services can be added to when you need it. We still include what we would call the bread and butter services that we feel best suit our target audience. Our helpdesk services start from £30 per user with packages covering from remote and phone support to onsite and 24/7 support. It is important to understand what type of cover your business requires to have the right level of cover and keep additional costs for onsite visits down (if not included for example). Services such as Office 365 we price as a separate line item as not everybody needs or uses it, but also the licenses required really are mix and match to suit what your business requires. Some companies prefer to bundle the licenses into the user pricing but from our experience it can add complexity and a heightened sticker price.

Our security options are also a separate line item – ensuring our base tier is more than good enough for the majority of the businesses we support, but also offering higher tiers explaining the differences between them for an educated choice. These security offers begin at £6 per device.

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