Are your employees reporting security issues fast enough… or even at all?

Encouraging Shropshire Businesses to Report Security Issues

June 21, 2024
The faster your employees report a potential cyber security issue, the less damage is done to your business. But how can you encourage quick reporting? Here we share some solid ideas.

Encouraging Shropshire Businesses to Report Security Issues Quickly

As a small or medium-sized business in Shropshire, you must ensure your team reports security issues quickly. This might not be something you’ve prioritised before, but it’s time to consider its importance.

The Importance of Employee Vigilance

Despite having numerous security tech tools at your disposal, your employees serve as your first line of defence. They play an irreplaceable role in spotting and reporting security threats.

Understanding the Risks

Picture this: An employee receives an email from a seemingly trusted supplier. It’s actually a phishing attempt, a cyber criminal’s tactic to steal your data. If the employee ignores it, thinking someone else will handle it, that email could lead to a significant data breach, costing your company dearly.

Why Employees Don’t Report Security Issues

Shockingly, less than 10% of employees report phishing emails to their security teams. Why is this number so low? Common reasons include:

  • Lack of awareness about the importance of reporting
  • Fear of getting into trouble if they’re mistaken
  • Assuming it’s someone else’s responsibility

Moreover, past experiences of being shamed for security mistakes can also deter employees from reporting issues.

The Role of Education

One major reason employees fail to report security threats is a lack of understanding. They might not recognise a security threat or know why reporting it is critical. Therefore, education plays a vital role in addressing this issue.

Making Cyber Security Training Engaging

Cyber security training shouldn’t be boring or filled with jargon. Instead, make it engaging and interactive. Use real-life examples and scenarios to illustrate how a minor issue can escalate into a major problem if not reported. Simulate phishing attacks to show the potential consequences and make it clear that everyone plays a crucial role in safeguarding the company.

Simplifying the Reporting Process

Even motivated employees can be discouraged by a complicated reporting process. Thus, ensure your reporting system is simple and straightforward. Use easy-access buttons or quick links on your company’s intranet. Regular reminders and clear instructions can make a significant difference.

Immediate Feedback and Positive Reinforcement

When an employee reports an issue, provide immediate feedback. A simple thank you or acknowledgment reinforces their behaviour and shows their efforts are valued.

Creating a Positive Reporting Culture

Encourage a culture where reporting security issues is viewed positively. If employees fear judgment or punishment, they’ll stay silent. Leaders should set the tone by openly discussing their own experiences with reporting issues. This openness encourages others to do the same.

Appointing Security Champions

Consider appointing security champions within different departments. These individuals can support their peers and make the reporting process less intimidating. Keep security a regular topic of conversation to keep it fresh in everyone’s minds.

Celebrate Success Stories

Share success stories where reporting helped avoid disasters. This not only educates but also motivates your team to stay vigilant and proactive.

Conclusion

By making it easy and rewarding for employees to report security issues, you’re not just protecting your business; you’re fostering a more engaged and proactive workforce. Encourage open communication, continuous learning, and avoid shaming anyone for mistakes. The quicker issues are reported, the easier and cheaper they are to fix, ensuring your business remains secure and thrives.

If your Shropshire business needs help with this, we’re here to assist. Get in touch with us today.

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